Job Summary
The Warehouse Operations Manager oversees a group of Team Managers, Supervisors and Warehouse Associates by serving as a point of escalation and overseeing the team's daily operations.
The manager will act as a liaison between the Sales and the Warehouse departments by delegating work to appropriate staff based on the needs of our customers. This position reports directly to the Sr. Warehouse Manager.
This position is required to report to the SHI Piscataway NJ office location as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees - all 6,000 of them.
If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities
Includes but not limited to:
Manage the receiving process for the Date Center Factory (DCF)
Manage the put-away process for inventory at the DCF
Manage small parcel receiving (FedEx/UPS/DHL) and LTL receiving (Freight) at the DCF
Manage scheduling LTL Deliveries at the DCF
Manage the order printing process and delegation of workload at the DCF
Manage the picking process for the DCF to ensure orders are picked in a timely manner and staged correctly
Delegate daily shipping-related requests/tasks to team members at the DCF
Manage the processes of the shipping and picking departments on the weekend by ensuring systems and tools are up to date and the workload is being delegated appropriately
Utilize company reports to determine workload scheduling and to evaluate employee performance
Enforce policy and procedure with staff and follow up with disciplinary action when required
Act as a liaison between the team and senior management, providing updates on progress to ensure that all picking and shipping-related tasks are prioritized
Complete employee performance evaluations, address personnel issues and manage shifts
Conduct research to determine the root cause of any item discrepancies, such as lost or missing products
Assist Senior Leadership in interviewing, hiring decisions, and employee terminations
Inventory replenishment for floor order picking
Qualifications
Associate's degree or equivalent work experience
Minimum 3-5 years' Warehouse experience
Minimum 2-4 years Leadership experience
Must be able to communicate (verbal/written) in English
Required Skills
Ability to operate a computer and navigate in a Windows based platform
Strong understanding of SHI Integration Center Processes, Policies, and Procedures
Management/leadership skills
Ability to work efficiently and effectively in a fast pace environment while meeting all deadlines
Ability to assist in hiring decisions and pick quality candidates
Ability to recognize workflow issues
Ability to manage small and large groups
Ability to take direction and follow instructions
Ability to be detailed oriented
Ability to complete tasks with accuracy and efficiency
Ability to work independently or part of a team
Ability to show initiative to complete tasks without direct instruction
Ability to understand and apply management feedback
Ability to demonstrate professional attitude
Ability to multi task and prioritize work
Excellent communication skills(written/verbal)
Excellent troubleshooting skills
Excellent organizational skills
Proficient in Microsoft Office Word, Outlook, Teams and Excel
Preferred Qualifications/Skills:
Knowledge of Microsoft Dynamics AX
Hazmat certified
Unique Requirements
Overtime and weekend work are available, and may be required throughout the year
This position is expected to frequently bend, lift, walk and stand for extended periods of time
Position requires the ability to move or lift up to 50lbs
Additional Information
The estimated annual pay range for this position is $50,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status.
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