Marketing Insights Analyst

JOB DESCRIPTION

Must be local to NJ - onsite in Parsippany Tuesday, Wed, Thurs.

Marketing Insights Analyst - Residential - CX

Introduction

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Overview

The Insights Team is a world class research function dedicated to advocating for GAF's customers, identifying customer needs and pain points while supporting insights driven customer led innovation across GAF's products and experiences. We are strategic business partners who strive to uncover, deliver and evangelize actionable insights to drive product/program strategy, design and experience.

Summary

The Marketing Insights Analyst - Residential - CX, plays an integral role in building upon GAF's leadership position in Residential roofing by establishing a clear connection to customer needs and empowering the organization to make customer led strategic business decisions. Reporting to the Marketing Insights Manager - Enterprise Solutions, this role will support and manage Market Research initiatives, the results of which will drive Digital Product, Brand, Marketing, Customer Experience, Event and Program strategy for GAF's Residential business.

The ideal candidate is a self-starter, operates with a high sense of urgency and has an analytical mindset while being intellectually curious as they help develop and deliver impactful insights that will drive and support Marketing and Product Strategy. This person is a listener and asks questions to clearly articulate customer needs that can be translated into actionable market research plans.

This position will be responsible for simultaneously managing, planning, executing and successfully delivering multiple insights projects of varying size and complexity. Marketing research experience is required.

Essential Duties

Specific responsibilities include, but are not limited to:

Plans, manages, and delivers Marketing Insights projects. Under the supervision of the Marketing Insights Manager - Enterprise Solutions, executes end-to-end research projects, including requirement gathering, defining research approach/methodology, participant recruitment, research instrument development/programming/testing, analysis and presentation delivery.

Crafts questionnaires and discussion guides that meet the needs of the business. Leverages in-depth knowledge of survey and discussion guide development best practices to program surveys and qualitative instruments that deliver engaging quantitative and qualitative experiences to our valuable customer base.

Employs Qualitative research methodologies. This includes moderation of focus groups and in depth interviews as well as the execution of unmoderated user experience testing to gather deeper insights when the need arises.

Analyzes work and presents research findings to business owners. Provides actionable insights to project owners and stakeholders at all levels of the organization to drive strategy, design recommendations, experience development and product optimization.

Supports in-person customer insights brainstorming, co-creation events and focus groups. In support of Contractor Programs, New Business Models, Finance Marketing, Digital Marketing and Channel Marketing needs, assists the end to end management, execution and delivery (from agenda, recruitment and facilitation to insights dissemination) of impactful customer insights engagements that provides insight into challenging business questions and program/experience development opportunities.

Supports research needs on request for Residential focused areas including but not limited to Programs, Business Services, Events, Channels, Products and Quarry.

Owns post event satisfaction surveys for all GAF customer facing events. Manages communication calendar for event surveys, programs, translates, analyzes and synthesizes results delivering actionable recommendations to senior management to drive improvements to these highly anticipated loyalty driving annual engagements.

Under This Roof, We Require

3-7 years of related experience in marketing analytics, marketing research, user experience research or management consulting.

A Bachelor's Degree/MBA or advanced degree preferred, preferably with a focus in Statistics, Research, Psychology, Cognitive Science, Anthropology, Human Factors, HCI/CS, Marketing or General Management.

Advanced experience with quantitative research (survey design, response effects, sampling, crosstabs, and statistical concepts, etc. ) and qualitative/user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc. ).

Advanced experience with a broad range of Marketing Research tools/technology including Qualtrics, (url removed) and other online insights tools

Advanced experience with Excel, PowerPoint and Word

Experience working in the Building Materials space. Experience in adjacent complex industries/product categories will be considered.

Expert facilitation/moderation skills are required.

Strong stakeholder management and relationship building skills.

Under This Roof, We Also Value

Marketing Research, Customer Experience or User Experience Research certifications preferred.

Excellent communicator (both written and verbal) with strong business acumen and strong work ethic.

Demonstrated project management skills and ability to effectively manage a large workload with ability to manage multiple projects simultaneously.

Advanced experience conducting analysis and sharing actionable insights.

Experience working with and managing research service providers.