Location Rental Manager

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BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Location Rental Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your fleet management & operations career.

Summary

The Location Rental Manager assists the Rental Manager in leading the business to overall profitability and growth of the rental product line through successful implementation of Marketing, Sales Management & Execution, Leadership, Operations and Fleet Management, as well as Development of assigned teams at each location. The ' LRM ' will be responsible for overall Management of a set number of locations with concise objectives such as but not limited to, Performance against Company Metrics, Asset Management, Customer Retention, Development of Team through the execution of Company Standards and the overall plan of the Sr. Management Team. Once assigned locations, the LRM will supervise all Rental personal including: Rental Account Managers, Transfer Drivers, Rental Management Trainees, Rental Sales Representatives, and Sr. Rental Sales Representatives. The end result for the LRM should be increased collaboration, development, and market growth within their assigned locations and Business Unit. In addition to their supervisory responsibilities, the LRM will need to work & train cross-functionally with the Sales, Operations, and Rental teams in order to be able to develop skills that will prepare them for future management opportunities.

If you want to keep that momentum moving forward in Transportation & Logistics, you've come to the right place. Structured work weeks, competitive pay plus a yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America ((url removed)) by Newsweek , America's Best Large Employers ((url removed)) by Forbes , World's Most Admired Companies ((url removed)) by Fortune Magazine , Top Company for Women to Work for in Transportation ((url removed)) by Women in Trucking, Overdrive Award ((url removed)) by General Motors , Food Logistics' Top 3PL Award ((url removed)) by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation ((url removed)) . What about our green initiative…? We have the largest EV footprint in the U. S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award .

Have we mentioned we value our people? Hear it from the people that work here!

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Essential Functions

Rental Counter(s) Operations:Daily Managerial Responsibilities- Ensure audit compliance, establish hours and days of operation, develop and maintain operating standards, maintain facility appearances, isolate and identify problem areas, analyze situation, develop strategies and action plans, assist with equipment needs, follow up on administration exceptions and ensure safety compliance. Monitor delinquent agreement reports to ensure risk exposure is minimized, and all company policies regarding credit card handling is executed properly. Asset Management :Monitor vehicle performance and Utilization, minimize out of service status, and vehicle activity to ensure greatest potential for utilization growth and Revenue attainment. Ensure standards for fleet appearance are met on a daily basis, and inbound/outbound inspection standards are kept to alleviate instances for unbillable damage.

Sales/Marketing and Customer Service:Sales/Marketing- Working with the assigned RAM(s) at Locations; Identify Market potential, develop and implement marketing plans, marketing objectives, identify target customers and prospects, evaluate and develop strategy against competition, monitor competition actions and activities, monitor inbound/outbound telemarketing standards are being met by the RAM and Counter Teams. Customer Service- Ensure operations are efficient in handling customer's ongoing needs. Handle specific customer needs and requirements, handle customer complaints and/or Disputes.

Collaboration:Ensure proper leadership, communication between other functional areas of the CBU through regular staff calls and collaborative meetings with Management of Ops and Sales. Creating a culture of collaboration and development via RAM and BDM engagement, RAM and National Rental engagement, and RMT/RSR and Shop engagement on a regular basis.

Planning/Forecasting:Planning- Responsible for overall profitability of rental product line specifically achieving both revenue and margin plains for both branch and CBU. Review all reports and analyze performance as well as execute action plans to maximize returns for Rental. Forecasting- Ability to forecast monthly, quarterly, and annual results accurately and timely through Workday Financials. Responsible for analyzing and interpreting performance through financial reporting, metrics, and internal performance tracking.

Staffing/Development:Staffing- Maintain staffing levels for assigned branches, assist in the hiring and on-boarding of new employees, as well as setting objectives, monitoring job performance, delegation of tasks, communication of priorities, and all company guidelines. Development- Evaluate strengths and weakness of staff, work with Individual Development Plans for all managed personnel. Conduct on-going on the job training, as well as track and manage employee progress in assigned training programs through Workday specific for position and enhanced development.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Ability to build strong customer relationshipsEnergetic and outgoing

Must possess marketing creativity

Effective leadership skillsGoal achiever

Posses sales management skills

Ability to work independently and as a member of a team

Highly thorough and dependableCommitment to ethical business practices

Ability to work within tight timeframes and meet strict deadlinesHigh sense of urgency

Strong verbal and written communication skills

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Excellent consumer and commercial buying knowledge advanced required

P & L knowledge & marketing creativity advanced required

Qualifications

Bachelor's degree required Business Administration, Marketing, Finance or 4 years job related experience

Two (2) years or more Experience managing others, required

Five (5) years or more Rental experience with rotational exposure to all aspects.