Retail Supervisor - Inn - Summer Seasonal

Guest Services Inc
US - New Jersey - National Park
December 27, 2024

Compensation Amount:
24.00 USD HourlyUnder supervision of the General Manager and Location Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner. This position reports to the General Manager.

Wage: $24.00 - $24.00

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

Monitor, problem solve and supervise workers to ensure efficient and safe completion of all tasks daily.

Train hourly staff for peak performance and monitor staff's development.

Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports.

Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.

Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.

Completing sales on registers.

Receive and verify quantities of food stock and merchandise, organize and stock store, set displays.

Maintain store displays daily through stock rotation, cleaning, and organizing.

Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.

Notify General Manager of all unusual events, circumstances, and all safety or quality control issues.

Assist management team with inventory procedures as directed.

Perform opening and/or closing procedures.

Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma or GED equivalent preferred.

ServeSafe Manager and MAST/TIPS Certifications required.

National Park gift shop and/or food service experience strongly preferred.

At least 1-2 years of experience in retail. Supervisory experience preferred.

Demonstrated talent for interacting with a wide variety of people.

Able to learn and use POS system including computerized cash register and credit card terminal.

Ability to effectively organize and coordinate multiple priorities.

Ability to work well as a team leader.

Ability to problem-solve.

Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

Able to stand for extended periods and climb steps occasionally while carrying 15-20lbs.

Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English.

Ability to read and write job related documents in English.

Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Food service and Retail POS (Point of Sale) system including cash register and credit card terminal

Phone system and copier

Required Personal Protective Equipment (PPE): goggles, gloves, cut gloves, mitts

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!

Read the full job description and apply online on the recuiter's web-site

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