District Parts & Service Sr. Specialist II

American Honda Motor Co
US - New Jersey - Mount Laurel Township
November 1, 2024

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of 'power' that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize 'the joy and freedom of mobility' by developing new technologies and an innovative approach to achieve a 'zero environmental footprint.'

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR's. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

This position will cover the Philadelphia, PA City Metro Territory

Key Accountabilities

Achievement of assigned CS Convenience objectives
Achievement of assigned CS Treatment objectives
Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura
Achievement of assigned Fixed Right First Time objectives
Achievement CPRO objective - 2.5% Increase
Achievement of assigned Parts sales objectives
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of Accessory sales objectives
Achievement of Dealer SA/SC Training Certification objectives (H: 48%), (A: 76%)

Qualifications, Experience, and Skills

Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
This position requires frequent travel and possibility of relocation

Workstyle

Remote

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive Base Salary:
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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District Parts & Service Sr. Specialist II