Associate Logistics Coordinator

Cryoport
US - New Jersey - Morris Plains
November 15, 2024

CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Overall Mission

The Associate Logistics Coordinator is responsible for organizing domestic shipments in line with temperature control requirements and the Group QA & EHS policies. He/she is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

Main Contribution

Provide operational excellence
Communicate daily with warehouse staff to provide packaging and related services
Coordinate shipment transportation to domestic airports
Preparation all shipment documentation in accordance with TSA regulations
Utilizing in-house systems to produce shipping documentation
Domestic Coordination routing of all shipments and send pre-alerts to LSP's in a timely manner
Monitoring shipment progress/update milestone in TMS General
Interaction with internal departments such as: operations, warehouse, sales, etc.
Administrative tasks relating but not limited to data entry.
Readiness to assume other duties as assigned.
Willingness to work after hours and/or weekend shifts.
Ensure the growth of retained customers to maximize / increase amount of business carried for every customer
Manage all queries promptly, both from external and internal customers and suppliers
Guarantee efficient response to customer issues & complaints.
Showcase unique service features of CRYOPDP to increase value add solutions to customers
Increase dependency for customers to ensure CRYOPDP are the sole provider they use across all modes Administrative KPI's
On time-in-full service performance %
Number of temperature deviations
Number of airline and customs delays
Number of CAPAs (Corrective Action Preventive Action)
Domestic stakeholders and customers feedback

Required Skills Profile (experience/ education)

High School Diploma or GED Required.
1-3 years' experience in the airfreight sector and knowledge of the air industry, with a strong understanding of cold chain logistics and temperature-controlled logistics solutions preferred.
Experience working within the Pharma or Healthcare industry preferred.

Salary: Up to $27.50, commensurate with experience

CRYOPDP is an Equal Opportunity employer offering competitive compensation and exceptional benefits including health, dental, vision, disability insurances, 401K match and company equity (Nasdaq:CYRX).

Read the full job description and apply online on the recuiter's web-site

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