Salesforce Field Service Cloud Technical Architect Manager - Resources

We Are

Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA).  Visit us here (***/us-en/services/accenture-salesforce-index)  to find out more about Accenture's Salesforce practice.

You Are

A strong Salesforce Field Service Cloud Technical Architect with strong leadership skills and a talent for shepherding projects along in a timely and efficient manner so that companies can do more. Communication and relationship-building skills? You have both in spades and you use them to identify requirements, craft solutions, and get clients to green light proposals. You're not daunted by sophisticated problems, thanks to your next-level analytical, organizational, and time-management skills, and you are extraordinary at bringing out the best in team members.

The Work

• Lead and facilitate discovery and scoping sessions with clients

• Understand client business process and potential constraints (budget, timeline, expertise , etc.) to define optimal and reasonable project scope and expectations

• Create and defend solution estimate and SOW

• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions

• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements

• Provide recommendations on third-party applications

• Handle expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes

• Disseminate standard methodologies on solution positioning and delivery.

• Own the solution and provide architectural oversight of the solution throughout the project

• Provide guidance and advisory support to project team on implementation approach and sophisticated configuration issues

• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope

• Work with project team to develop and validate estimates to support any Change Orders

• Participate in project status meetings, as requested by the Delivery Lead/Project Manager

• Contribute to estimating and SOW templates for future phases

• Lead business and technical requirements definition and prioritization/scoping of requirements.

• Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives

• Understand Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile applications

• Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

• Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities

• Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule . Preventive maintenance and configuration of Dispatcher Gantt

• Maintain and coordinate communication with the customer throughout each project.

• Mentor more junior team members in business analysis, project management, and Salesforce.com best practices.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need

• Experience supporting Resources clients and/or the Resources Industry

• A minimum of 5 years' experience working on the Salesforce.com platform

• A minimum of 3 years' experience in the capacity of a Technical Consultant and/or Technical Architect.

• A minimum of 2 years' experience in Salesforce Field Service Cloud development

• A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Bonus Points If

• You have a strong technical background, analytical, and problem-solving

• You have experience in migrating customers from click software to Salesforce Field Service (SFS)

• You have experience in hands on design, prototyping, configurations, testing and other implementation activities.

• You have experience in scoping, planning, and presenting project plans.

• You have experience as a team member of successful software project implementations related to Service Cloud, or ServiceMax.

• You have awareness of web, database, and object-oriented software technologies, and salesforce.com / force.com.

• You have experience in a consulting organization.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (***/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $94,400 to $266,300

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Minnesota $94,400 to $230,000

Maryland $87,400 to $213,000

New York $87,400 to $266,300

Washington $100,500 to $245,000

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (***/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement