Scheduler Guest Experience

American Dream
US - New Jersey - East Rutherford
January 10, 2025

Scheduler (Guest Experience)

1 American Dream Wy, East Rutherford, NJ 07073, USA

Req #930

Wednesday, January 8, 2025

American Dream (***/) , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream (***/) is home to leading attractions, including DreamWorks Water Park (***/venue/dreamworks-water-park) , Nickelodeon Universe Theme Park (***/venue/nickelodeon-universe) , LEGOLAND Discovery Center (***/venue/legolanddiscoverycenter) , SEA LIFE Aquarium, (***/venue/sealifeaquarium) Big SNOW Ski Hill (***/venue/big-snow) , Dream Wheel (***/venue/dreamwheel) - a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream's immersive luxury shopping and dining experience - The Avenue - features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only 'candy department store,' IT'SUGAR.

For more information on American Dream, visit *** or find us on Instagram @americandream (//americandream) and TikTok @americandream_official (***/@americandream_official) .

ke y ob jec ti v es:

The main purpose of the Guest Experience Scheduler is:

Coordination of efficient and organized scheduling responsibilities for the Guest Experience staff

Primary Responsibilities:

Create and publish weekly schedules for the Guest Experience team using Dayforce in a timely manner.

Document time off requests and manage availability requests and changes.

Document training certifications.

Coordinate Dayforce training to all staff and new hires.

Provided detailed/high level communication between front line staff and department leaders.

Monitor attraction presales to appropriately staff the amusement park and entertainment departments for daily traffic, special events, additional trainings, and other scheduling requests as required

Coordinate and host bi-weekly scheduling meeting with department leadership managers.

Provide insight and recommendations into staffing configurations, training, and process improvements.

Create and maintain staffing illustrations to communicate where team members should be placed.

Analyze daily traffic flows within the areas to ensure/recommend efficient use of labor.

Track and monitor attendance records for all Nickelodeon Universe and Entertainment staff.

Coach, document, prepare, and file corrective action to address attendance concerns with all staff.

Partner with Nick U and Waterpark schedulers to fill in for scheduler absences and assistance with duties and tasks assigned in both areas.

Assist with other duties as assigned.

Desired Qualifications:

Minimum of 2 years' experience in a team leadership role with responsibility for scheduling employees or operational deployment of staff.

Knowledge of Dayforce software preferred

Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook required

Knowledge of general business principles to be most efficient in meeting labor goals.

Ability to organize and multitask.

Strong interpersonal and communication skills required

Ability to make impartial decisions and maintain a positive work environment.

Strong interpersonal and guest service skills.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Other details

Job Family AD

Pay Type Hourly

1 American Dream Wy, East Rutherford, NJ 07073, USA

Read the full job description and apply online on the recuiter's web-site

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