IT Support Technician

SupplyHouse.com, a fast growing and successful e-commerce company, is looking for an on-site IT Support Technician to join our IT Team! The IT Support Technician is responsible for assisting with end-user technical issues along with supporting and maintaining the organization's on-site computer systems, desktops, and peripherals at our Dayton, New Jersey fulfillment and office facility. This individual will be the primary and direct point of contact for all IT infrastructure related issues and requests whose primary focus is the operation of the facility. They will troubleshoot problems in a timely and accurate manner, and provide end-user assistance as required. Other duties include processing end-user equipment requests, providing technical support for on-site and remote users, and providing IT support for the fulfillment center office team as needed. The ideal candidate will have a college degree, experience in IT or Helpdesk support, and strong interpersonal and communication skills.

Role Type:
Full-Time, Non-Exempt

Location:
Dayton, NJ (On-site)

Schedule:
Standard business hours are Monday - Friday, 8:
00 a.m. - 5:
00 p.m. EST.

Salary:
$55,000-70,000 (annually)

Responsibilities :


Provide prompt technical assistance and support for any technical issues and requests related to company operations
Perform diagnosis and resolution of on-site and remote end-user IT related issues
Install, maintain, and troubleshoot the following:
PC and laptop hardware, software, and peripherals
Network hardware and software
RF guns, scanners, tablets, and wireless access points
Video surveillance and access control systems
Local physical and virtual servers
MS-365 email and SharePoint accounts
Printers
Phones and voice systems

Administer and resolve issues with end-user workstations and devices
Coordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
Provide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution (as needed)
Deploy and maintain desktop images and application software
Maintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholds
Collaborate with Technology team members to ensure efficient operation of the organization's warehouse and office environments
Provide IT related support for remote office workers (as needed)
Configure various end-user devices based on company standards
Develop or modify IT support and Help Desk procedures
Basic account management associated with end-user access and permissions
Lift moderately heavy objects such as computers, printers, and peripherals
Occasional off-hours support (as needed)
Requirements :
Associate's degree or higher in IT, Business, or a related field
2+ years of experience providing Level1/Level2 IT Support for end-user requests and issues
Working knowledge of PC and desktop hardware, software, and operating systems (Windows)
Working knowledge of MS365
Basic understanding of IT infrastructure skills and concepts
Strong analytical and problem-solving abilities
Ability to effectively prioritize and multi-task in a fast-paced environment
Solid communication and interpersonal skills
Polite and friendly demeanor with a passion for helping others
Preferred Experience/Qualifications :
Experience working in a warehouse or distribution facility environment
Experience with Microsoft, Android, and Apple OS
Experience supporting network devices
Familiarity with collaboration tools such as Slack and Microsoft Teams
Familiarly with copper and fiber cabling infrastructure
Why work with us:
We have awesome benefits - We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
We promote a work/life balance - We value your time! We encourage a healthy separation between your professional and personal life to allow employees to feel refreshed and recharged.
We support growth - We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
We give back -We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
We stay engaged -We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
We listen -We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:
1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.
SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:
"SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
"I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us." -Anna, HR Team

Check us out! ***/our-company

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.