Relationship Banker/Kings Highway

Work Location:

Cherry Hill, New Jersey, United States of America

Hours:

40

Pay Details:

$25. 00 - $37. 25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

TD Premier is a Retail Program dedicated to managing and supporting the banking needs of the Mass Affluent segment. As the face of the program, this is a critical role in growing TD Premier and delivering legendary service to a valued set of Customers. The Relationship Banker is an experienced banker who provides high level advice to a complex client portfolio of mass affluent customers. Manages the banking needs and acts as a primary contact for the mass affluent Customer segment and can connect the client to specialists and ensure all banking needs are met. The objective of the role is to grow, deepen, and retain Customer relationships by delivering TD's model of convenience, sales, and advice, and differentiating with a personalized, connected experience.

Depth & Scope:

• Relationship Bankers work in a retail store location and will be accountable to grow, deepen, and retain strong relationships with the mass affluent client portfolio by proactively addressing their banking needs with an advice-based approach

• Demonstrates proficiency and in-depth knowledge in bank products, offerings, and processes to fluently explain banking solutions to a customer and to act as an experienced liaison with internal partners in small business, wealth, and residential mortgage

• Proactively engages in customer outreach (via phone, email, and other means) to interact with clients and/or discuss additional opportunities which best service the customer's needs

• Acquires and retains new mass affluent customers through converting referral's, leads, and outbound prospecting

• The Relationship Banker will meet with customers and conduct needs-based conversations, review and analyze financial information, suggest appropriate product and/or service options, and coordinate introductions/interactions with appropriate partners

• The role will adhere to all relevant Retail/Wealth policies, procedures, FINRA and regulatory banking requirements

• Engages in conversations with customers about loan products; facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

• Partners regularly with the Wealth Financial Advisor, which includes driving joint pipeline review meetings to prepare for future Customers interactions and to provide holistic support

• Meets and collaborates with Wealth financial Advisor and other partners to identify areas to deepen banking relationships in Commercial, Small Business, Lending, etc.

• Stay informed on all developments in the TD Premier Program and be prepared to articulate/share the program details to eligible Customers

• Provides coaching and ongoing feedback to Retail staff on effective methods to make product referrals for mass affluent customers

• Responsible for understanding and adhering to regulations, TD Bank & TD Wealth Policies and Procedures

• Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures

Education & Experience:

• HS Diploma or GED (required)

• Bachelor's / University degree or equivalent experience preferred

• 2+ years financial / banking experience

• SIE required, must be active and maintained

• Life & Health license preferred

• Understanding and experience with retail and small business banking; experience interacting with Mass Affluent and high net worth clients

• Consultative sales experience required

Customer Accountabilities:

• Deliver the TD Premier program to eligible Customers.

• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in conversations to identify any additional needs; offers a solution or partner referral.

• Knowledgeable in products and services to be able act as an educator and advisor to Customers and non-Customers by engaging in benefit conversations that ultimately advocate for and support the Customers' needs

• Requires established Customer service skills to perform a broad range of both routine and multi-step Customer transactions

• Utilizes Customer relationship tools to engage in needs-based conversations to identify solutions

• Understands Customer preferences with banking and educates Customers & non-Customers on current promotions and campaigns as well as tools and resources to make banking easier for the Customer

• Understands and supports the Bank's Customer Service Strategy

• Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations

• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every interaction

• Works as a single point of contact to clients by exploring various products or services and connecting the client with partners as needed

Shareholder Accountabilities:

• Contributes to business objectives for Operational Excellence by championing and reviewing team against compliance with regulations; fully understanding accountability in driving an operationally sound location

• Ensures documentation that is prepared / completed is accurate and properly reflects Customer / business intentions and is consistent with relevant rules / regulations

• Applies Compliance policies and regulations to all transactions to ensure integrity of proper compliance with all documentation that operational requirements are .