Responsibilities:
Guard Shack, Yard and Facility Operations
This role will be primarily 2nd Shift with the need for flexibility for coverage for 1st and 3rd shift.
Ensure a safe and secure work environment
Operate using Proxyclick and security applications to validate driver check-in details, paperwork, MC details if needed and verify seal quality in/out.
Maintain and review truck inventory and conduct seal checks for loaded trucks.
Any reefer equipment will require the guard shack agent to validate the temp setting matches the paperwork on the way in/out of the facility.
Maintain warehouse procedures, guard shack procedures and safety standards
Maintain a clean and professional facility
Work with team to ensure all equipment is maintained in a safe operational condition
Manage gate security in/out of facility
Communicate and facilitate with operations and 3rd party labor to efficiently place drivers in correct empty dock doors.
Reinforce safety - chock usage, no idling and implementation of airlocks if necessary.
Provide input and support potential equipment procurement and maintenance, and facility repair
Maintain a visual presence at guard shack or roaming grounds to deter potential suspicious activity.
Write clear and thorough reports regarding any suspicious activity and flag to management team.
Preventively patrol property for any suspicious activity, security threats, and de-escalate or handle stressful situations as they arise.
Contact law enforcement or the fire department for extreme situations based on SOP.
Reasonably detain people suspected of criminal activity until law enforcement arrives.
Ensure exit of refused drivers, trespassers, and other unwelcome parties off the premises.
Perform other related duties as assigned.
Added responsibilities may include validation of event update when driver arrives/departs the facility using TWMS or e.tms/cfit directly and other operational event management regarding freight movement in/out of the facility.
Operations and Quality
Support the processes in the area of responsibility, following operational standards (OPS) and KPI expectations related to the safety and security of the guard shack, yard and Carteret facility.
Improve safety, quality, delivery and security with team through continuous improvement methods
Manage, prevent, and resolve truck inventory exceptions or issues
Support and escalate supply chain security incidents and investigations where needed (inclusive of seal anomalies, facility damage, near misses regarding unsafe driving, etc.)
Support daily, weekly and monthly safety and security walkthroughs and checklist reviews with team members - escalating any facility issues or opportunities immediately
Support bi-annual process audits to ensure security and safety of people, facility, and freight
Skills/Experience
Team leadership, customer service, operations, security/safety
Implementation of Security, Health & Safety requirements
Ability to learn TWMS and Proxyclick warehouse management system used in facility & supporting technology
Solid written and verbal communication skills
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