Operations Supervisor - DAYS, WFH Flexible, Bonus Eligible

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

Responsibilities

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.

• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).

• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.

• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.

• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.

• Initiates performance reviews for employees within area of responsibility.

• May interview and assess applicants and make recommendations for employee selection.

• Trains new employees and conducts refresher training for current employees.

• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date.

Qualifications

• Associate's degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience.

• An additional two years (2) of (similar) team management experience may be substituted for an Associate's degree.

• Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.

• Minimum Knowledge, Skills and Abilities:

• Strong written and verbal command of the English language.

• Strong administrative and organizational skills.

• Basic Computer Skills.

• Excellent interpersonal and communication skills.

• Demonstrate a professional work ethic.

• Ability to work independently and collaboratively.

• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell.

• Specific vision abilities required by the job.

• You will primarily work in an office environment but may be required to work in other work environments as well.

Additionally, you must live within 90 miles of Portsmouth, NH, and be a U. S. citizen. There is an onsite expectation with work-from-home flexibility for this role. Operational needs and our telework policy determine your work location. You will be required to attend training in on-site for approximately 6 weeks. You will be required to conduct trainings and attend various other meetings in the office as required by our contract with the Department of State.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Pay Range (The pay range for this job level is provided as general guidance only, and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreements (if any), and other laws)

$56,015. 52 - $95,481. 00

Benefits Description

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.

Job ID

2025-15376

Work Type

Hybrid

Company Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U. S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here's why we want you to consider LDRM:

• Tuition reimbursement program.

• Quarterly performance bonus up to $1,000.

• 401(k), health, dental and vision plans, and other insurances you can use.

• An Employee Assistance Plan that's ready when you need it.

• Paid training and paid time off.

There is an on-site expectation with work-from-home flexibility after training for this role. Operational needs and our telework policy determine your work environment. You must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire, to be considered.

We are an equal opportunity employer and.