Overview:
Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H.
Responsibilities:
Responds to patient calls providing general information and education.
Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met.
Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.
Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services.
Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.
Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager.
Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff.
Acts as liaison between primary care physicians & specialists outside DH.
Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.
Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks.
Performs other duties as required or assigned.
Qualifications:
High school graduate or equivalent with 1 year experience in provider office.
Knowledge of insurance benefit programs and medical terminology.
Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
Able to prioritize multiple tasks.
Must have prior computer experience, excellent communication skills, and attention to detail.
Required Licensure/Certifications:
None
Revolution Healthcare Services
US - NH - NH - New London
November 9, 2024
Revolution Healthcare Services is seeking a travel nurse RN Clinic for a travel nursing job in New London, New Hampshire. & Requirements • Specialty: Clinic • Discipline: RN • Start Date: 11/18/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Revolution...
Revolution Healthcare Services
US - NH - NH - Keene
November 10, 2024
Revolution Healthcare Services is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Keene, New Hampshire. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
US - NH - NH - Berlin
November 11, 2024
Focus Staff is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours • Employment Type: Travel Focus Staff is...
US - NH - NH - Manchester
November 12, 2024
The Opportunity Delaware North Gaming is hiring a full-time Line Cook to join our team at The Sheraton in Nashua, New Hampshire. As a Line Cook, you will be responsible for preparing dishes according to recipes and chef specifications. If you are looking for a role offering teamwork, excitement, and...
Revolution Healthcare Services
US - NH - NH - Keene
November 12, 2024
Revolution Healthcare Services is seeking a travel Ultrasound Technologist for a travel job in Keene, New Hampshire. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •...
US - NH - NH - Woodsville
November 11, 2024
Ardor Health Solutions is seeking a travel nurse RN Med Surg for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 12/16/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel • Location:...
Revolution Healthcare Services
US - NH - NH - Exeter
November 11, 2024
Revolution Healthcare Services is seeking a travel MRI Technologist for a travel job in Exeter, New Hampshire. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment...
US - NH - NH - Manchester
November 12, 2024
The Opportunity Delaware North Gaming is hiring a full-time Housekeeper to join our team at The Sheraton in Nashua, New Hampshire. As Housekeeper, you will ensure cleanliness of the facility to maintain our culture of high standards and enhance the guest experience. If you are looking for a role...
US - NH - NH - Lebanon
November 8, 2024
MedPro Healthcare Staffing is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Lebanon, New Hampshire. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 12/09/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours,...
MedPro Healthcare Allied Staffing
US - NH - NH - Berlin
November 11, 2024
MedPro Healthcare Allied Staffing is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 36 hours per week • Shift: 10 hours, flexible •...
Revolution Healthcare Services
US - NH - NH - Berlin
November 10, 2024
Revolution Healthcare Services is seeking a travel Respiratory Therapist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: Respiratory Therapist • Discipline: Allied Health Professional • Start Date: 12/16/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
US - NH - NH - Woodsville
November 11, 2024
Medical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel We're...
US - NH - NH - Berlin
November 11, 2024
Solomon Page is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours • Employment Type: Travel Our client is...
US - NH - NH - Woodsville
November 11, 2024
Travel Nurses, Inc. is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: • ED - Emergency Department • Discipline: • RN • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours, nights • Employment Type: •...
US - NH - NH - Portsmouth
November 11, 2024
$5,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. • We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical,...
US - NH - NH - Woodsville
November 11, 2024
Focus Staff is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
US - NH - NH - Woodsville
November 11, 2024
Focus Staff is seeking a travel nurse RN Med Surg for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 12/16/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Focus Staff is seeking a...
Revolution Healthcare Services
US - NH - NH - Berlin
November 11, 2024
Revolution Healthcare Services is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days, nights •...
Revolution Healthcare Services
US - NH - NH - Keene
November 8, 2024
Revolution Healthcare Services is seeking a travel Nuclear Medicine Technologist for a travel job in Keene, New Hampshire. & Requirements • Specialty: Nuclear Medicine Technologist • Discipline: Allied Health Professional • Start Date: 11/25/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8...
US - NH - NH - Bedford
November 11, 2024
$5,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. • We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical,...
US - NH - NH - Portsmouth
November 11, 2024
$5,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. • We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical,...
US - NH - NH - Berlin
November 11, 2024
Ardor Health Solutions is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours • Employment Type: Travel •...
US - NH - NH - Nashua
November 11, 2024
$5,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. • We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical,...
US - NH - NH - Nashua
November 11, 2024
$40,000 Student Loan Repayment Or $20,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program Landmark, part of the Optum family of businesses, is seeking a Nurse Practitioner - Complex care at home to join our team in Rockingham and Hillsboro Counties, NH. • Optum is...
US - NH - NH - Woodsville
November 11, 2024
MedPro Healthcare Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Woodsville, New Hampshire. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights...
US - NH - NH - Portsmouth
November 10, 2024
Solomon Page is seeking a travel Surgical Technologist for a travel job in Portsmouth, New Hampshire. & Requirements • Specialty: Surgical Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type:...
US - NH - NH - Berlin
November 11, 2024
Daisy Medical Staffing is seeking a travel CT Technologist for a travel job in Berlin, New Hampshire. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours • Employment Type: Travel...