Shift Leader

Bagel Works
US - New Hampshire - Manchester
January 8, 2025

Job Type

Full-time, Part-time

Description

About us: The Works ® is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We're committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets and more. Our mission is to contribute to the health and well-being of our communities: our customers, our team members, and the environment.

Industry Leading Benefits:

Flexible hours
Fun people
60% Employee Meal Discount - available to employees on and off shift
Competitive Pay
Earned Time Off
Medical, Dental, and Vision Insurance
401K with match
Performance-based BONUS opportunities!
Employee Loan Program
up to 20 hours paid to volunteer in the community
Merit based recognition

Some benefits eligibility depends on position, employment status, and length of employment

Overview: Shift Leaders are generally responsible for training and coaching The Works Café Team Members throughout their shift to execute operational company standards and provide exceptional guest service. They set goals, provide job assignments, and motivate others by providing appropriate and timely feedback in a respectful manner.

Responsibilities include but are not limited to the following:

Perform all responsibilities of restaurant team members
Supports the café managers in meeting operational goals and execution
Ensure company standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
Support the training of restaurant team members as needed
Perform oversight of company safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
Manage cash over/short during shift and ensures restaurant team members are following cash management policies and procedures
Monitor employee attendance, punctuality, and adherence to company policies
PM Shift Leaders provide a daily closing email

Requirements

Education/Experience:

Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant or hospitality preferred

Key Competencies:

Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused• Ability to assist with training
Problem solving• Motivating others

Physical Demands and Working Conditions:

Standing on feet for extended periods of time
Repetitive motion including bending, stooping and reaching
Lifting objects, including boxes, ice, and product up to 50lbs
Withstanding extreme temperatures for short periods of time
Working in a small space
Evenings, Holidays, and Weekend availability may be required

Read the full job description and apply online on the recuiter's web-site

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