Clinical Liason

North Country Healthcare
US - New Hampshire - Littleton
January 8, 2025

Job Summary:

The Clinical Liaison will work closely with referral sources and the NCHHHA Intake team to identify prospective patients and provide them with details about NCHHHA's offerings and programs. The Clinical Liaison will round routinely at the North Country Healthcare affiliate hospitals and participate in meetings to assist with transitions of care to the home setting. Exceptional customer service and communication skills will be necessary for the Clinical Liaison to ensure referral sources and prospective patients needs are exceeded.

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Current LPN or RN
Minimum of 2 years experience in healthcare, home health and hospice experience preferred but not required (willing to train)
A combination of education and experience that demonstrates the person has acquired the necessary competencies required for the position
Access to operable, insured motor vehicle and valid driver's license with acceptable record of safe driving practice

REQUIRED SKILLS AND ABILITIES:

Exceptional customer service skills.
Excellent verbal and written communication skills.
Ability to learn and master Home Health, Palliative and Hospice regulatory requirements for admission to each program
Must demonstrate the following personal attributes including, but not limited to, being compassionate, assertive, enthusiastic, honest, ethical and show humility.
Proficient with Microsoft Office Suite and related software.

ESSENTIAL FUNCTIONS:

Able to perform intake functions which include but are not limited to:
reviewing referrals, identifying opportunities for added disciplines to maximize patients' success, identify regulatory components that are required for referrals to be complete, build charts in the electronic medical record
Attend affiliate hospital inpatient discharge and readmission meetings to discuss services and patient needs
Round, in person at each affiliate hospital to meet patients/families and discuss their discharge plans and appropriate programs to help make them successful at home
Identify barriers and assist with problem solving procedures which will allow for safe and timely discharges to home.
Collaborate and communicate regularly with Case Management departments and referral sources.
Track referrals and identify areas for improvement, compile data and share with Executive Team and affiliate hospital Presidents
Assist with office triage and clinical needs that arise throughout the day
Assist with field visits and provide patient care as appropriate
Maintains Agency drop site locations and ensures appropriate and adequate supplies are available for staff
Assists with community events to ensure community is aware of program offerings, this includes attending events, assessing needs for clinical participation in area clinics, health fairs etc.
Maintains a good working relationship with community referral sources.
Aids in the development of educational and in-service trainings in collaboration with Director.
Serves as the administrator on call when scheduled.
Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel.
Perform other duties as assigned.

LIMITED OR RESTRICTED FUNCTIONS/RESPONSIBILITIES:

The following functions and responsibilities will NOT be provided by the Clinical Manager:

Transportation of clients.
Acting as a guardian or Power of Attorney for an agency client
May not sign checks
Contracting in a private duty capacity with an active Agency client.
Other functions/responsibilities as may be restricted

About NCHHHA:

North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Read the full job description and apply online on the recuiter's web-site

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