What success looks like in this role:
• May function as team or site leader providing direction to other technicians
• Performs server and storage break and fix.
• Provides support for Enterprise products
• Desk side support specialist
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and Unisys core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Perform IMAC and exposure to project management
• Support Unisys Legacy products
You will be successful in this role if you have:
• High school degree required
• 2-4 years of hands-on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Active directory/exchange server and operating systems knowledge
• A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
• Knowledge of client specific internal procedures and service delivery requirements.
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
• Ability to test and certify mainframes and/or servers with associated peripherals
• using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
• Police or criminal background verification may be required
MUST HAVE
• A valid drivers license and criminal background verification will be required
Must have access to a reliable vehicle
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *** or alternatively Toll Free: *** (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
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