About the job Account Manager (NH)
Top Gun Staffing Group LLC has partnered with an employee benefits TPA (third-party administrator) to identify an Account Manager to join their team in Exeter, NH on a permanent, direct-hire basis! As an Account Manager, you'll play an important role in helping them offer customized, self-funded insurance options to their clients and members.
Reporting to the Director of Client Services and working cohesively with the Executive Manager, the core objective of the Account Manager is to support and develop lasting relationships with self-funded medical, dental, and ancillary benefit client groups. The Account Manager will serve as a main point of contact for day-to-day activities for your clients.
Responsibilities:
Act as an internal client liaison to manage all aspects of onboarding and implementing in a communicative and diligent fashion.
Build sustainable relationships and trust with existing client base by answering inquiries while setting, managing, and exceeding expectations.
Use discretion and independent judgment to manage projects associated with implementing new client groups.
Provide the best possible service and recommendations in relation to company products.
Escalate client concerns and utilize core internal resources and systems for grievances and appeals.
Contribute to the performance of the service delivery on your team and report progress daily.
Collaborate cross departmentally with internal resources to assist in the development and design of client presentations.
Must be able to prioritize daily tasks.
Qualifications:
Associate degree or 2 years of equivalent related experience in business.
1 - 3 years' experience in the health benefit / insurance space.
Exceptional interpersonal and written communication.
Ability to work independently and across team settings.
Intermediate level of knowledge in Microsoft office suite.
TPA knowledge is a benefit.
Hours:
Monday Friday, 8:00AM - 4:30PM
Salary:
$55,000 - $65,000/year commensurate with experience
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