Senior Investigator, Special Investigation Unit

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

• As a Senior Investigator you will conduct high level, complex investigations of known or suspected acts of healthcare fraud and abuse.

• Routinely handles cases that are sensitive or high profile, those that are national in scope, complex cases involving multi-lines of business, or cases involving multiple perpetrators or intricate healthcare fraud schemes.

• Investigates to prevent payment of fraudulent claims submitted to the Medicaid lines of business

• Researches and prepares cases for clinical and legal review

• Documents all appropriate case activity in case tracking system

• Facilitates feedback with providers related to clinical findings

• Initiates proactive data mining to identify aberrant billing patterns

• Makes referrals, both internal and external, in the required timeframe

• Facilitates the recovery of company and customer money lost as a result of fraud matters

• Provides on the job training to new Investigators and provides guidance for less experienced or skilled Investigators.

• Assists Investigators in identifying resources and best course of action on investigations

• Serves as back up to the Team Leader as necessary

• Cooperates with federal, state, and local law enforcement agencies in the investigation and prosecution of healthcare fraud and abuse matters.

• Demonstrates high level of knowledge and expertise during interactions and acts confidently when providing testimony during civil and criminal proceedings

• Gives presentations to internal and external customers regarding healthcare fraud matters and Aetna's approach to fighting fraud

• Provides input regarding controls for monitoring fraud related issues within the business units

Required Qualifications

• 3-5 years investigative experience in the area of healthcare fraud and abuse matters.

• Working knowledge of medical coding; CPT, HCPCS, ICD10

• Proficiency in Microsoft Office with advanced skills in Excel (must know how to do pivot tables).

• Strong analytical and research skills.

• Proficient in researching information and identifying information resources.

• Strong verbal and written communication skills.

• Ability to travel up to 10% (approx. 2-3x per year, depending on business needs)

Preferred Qualifications

• Previous Medicaid/Medicare investigatory experience

• Exercises independent judgement and uses available resources and technology in developing evidence, supporting allegations for fraud and abuse.

• Credentials such as certification from the Association of Certified Fraud Examiners (CFE), or an accreditation from the National Health Care Anti-Fraud Association (AHFI)

• Knowledge of Aetna's policies and procedures.

• Knowledge and understanding of complex clinical issues.

• Competent with legal theories.

• Strong communication and customer service skills.

• Ability to effectively interact with different groups of people at different levels in any situation.

Education

• Bachelor's degree or equivalent experience (3-5 years of working health care fraud, waste and abuse investigations).

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (***/us/en/benefits)

We anticipate the application window for this opening will close on: 01/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.