Field Service Engineer II - US

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visithealthcaresolutions-us.fujifilm.com.

External US

Job Title:Field Service Engineer II - Ultrasound

Job purpose

The Field Service Engineer II - US is responsible for performing scheduled and unscheduled service work on systems within a service area as directed.

Duties and responsibilities

• Performs preventative maintenance and unscheduled maintenance work as directed.

• Work with a high degree of independence and able to resolve most unscheduled maintenance work without technical support.

• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed.

• Maintains excellent working relations with field personnel, home office personnel, and management.

• Must maintain timely and effective communications with the management team to escalate issues and customer concerns.

• Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, and electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.

• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.

• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving.

• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. Must be prepared to work odd hours and overtime hours on occasion and travel as required.

• Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed

• Responsible for maintaining exceptional customer relations.

• Responsible for maintenance of assigned tools/test equipment and spare parts.

• Responsible for returning parts in the required time frame.

• Responsible for promoting, both internally to the company and externally, the image and reputation of HCUS.

• Performs training of less experienced technicians.

• Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business.

• Performs other duties as assigned.

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.

• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Associate degree in electrical engineering, electronics or computer science discipline, or equivalent experience.

• Minimum three years of previous field service experience or at least two years of HCUS Service experience.

• Knowledge of assigned equipment to provide timely repair and effective maintenance.

• Requires active listening skills and above-average customer service skills.

• Requires sound organization and administrative skills, self-starter a must along with the ability to maintain paperwork to FDA and company required standards.

• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.

• Capable of operating test equipment related to the job (oscilloscope, meter, diagnostic testers, etc.).

• Valid driver's license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

This position typically works in usual medical and clinical working environments, including sites under construction.

• Standing/Walking:

• This activity occurs frequently and prolonged/repetitively.

• Sitting:

• This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.

• Lifting/Carrying:

• This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.

• Bending:

• This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of tasks.

• Kneeling/Crawling/Crouching:

• This activity occurs occasionally and periodically/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the US products.

• Balancing:

• This activity occurs rarely and periodically and occurs when the worker is standing on the ladder as mentioned above.

• Twisting:

• This activity occurs rarely and periodically in the lower back. It may occur with some of the tasks performed.

Additional requirements

• Must have a valid driver's license with a safe driving record.

• Must possess good interpersonal skills.

• Must be reliable and able to work independently.

• Must project a professional image.