Field Application Engineer

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

Western Digital is seeking a Senior Field Application Engineer to join our technical support team. We are looking for candidates that can work in a fast-growing and dynamic environment and are able to build strong relationships with customers.

As a Field Applications Engineer you will be part of a high performing team supporting key Cloud accounts. Candidate will be responsible for driving qualification activities, working with customer and cross functional teams on getting WDC products qualified. This includes gathering customer requirements, failure analysis and debug, coordinating technical meetings, driving technical escalations.

Candidates for this role needs to be highly motivated, self-sufficient, and demonstrate good leadership. Individuals should possess excellent technical and communication skills, able to articulate technical issues and requirements. Occasional domestic or international travel. This position is full-time and located in Milpitas, CA.

RESPONSIBILITIES

• Manage product qualification and activities.

• Work with customers on defining qualification plans, sample requirements, design/feature requirements and communicate internally.

• Understand customer qualification processes and applications.

• Lead qualification and technical meetings with customer.

• Coordinate and work with product and development teams on Concept and Design Reviews.

• Lead the team in resolving technical issues and work with cross functional teams on resolution.

• Represent and advocate customer needs and priorities to internal teams.

• Provide technical support and documentation.

• Debug and 1st level failure analysis.

Qualifications

MINIMUM QUALIFICATIONS:

• BS or MS in Computer Science or Engineering or equivalent experience in related field.

• More than ten years' experience in a technical customer-facing role.

• Familiar with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, Linux OS.

• Working knowledge of SSD and NAND along with SAS/SATA/NVME interfaces.

• Experience with debugging, analyzing and resolving storage related issues.

• Experience with protocol analyzers a plus.

• Excellent interpersonal and communication skills.

• Excellent project management skills.

• Experience with creating failure analysis reports and 8D reports.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law (/ dol. gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost. pdf) poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc. com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

• An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.

• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.

• You will be eligible to participate in Western Digital's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your pe.