Patient Service Representative

Optum
US - Indiana - New Albany
January 20, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Patient Service Representative, you will be working in a collaborative office environment alongside other medical professionals.

Location:
4101 Technology Ave, New Albany, IN (Orthopedic Office)

Schedule:
Monday - Friday, 8:
00AM - 4:
30PM

Primary Responsibilities:

Greet patients as they arrive and manage wait time
Assist patients with intake processes including copying required documents
Collect co-payments, co-insurance and deductibles and issues receipts
Manage cashier box and daily deposits according to company policies
Process walk-in patients and visitors
Answer phones and schedule appointments
Manage medical records (maintains, files/scans, prepares for schedule)
Ensure all correspondence is scanned and/or filed in timely manner
Process requests for medical records release and maintain appropriate logs, etc.
Perform all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc. )
More information can be downloaded at:

/uhg. hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ years of experience in a healthcare or customer service-related field
Intermediate level of proficiency with Microsoft Office (Word, Excel, Outlook, etc. )

Preferred Qualifications:

Experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
Knowledge of EMR software

The salary range for this role is $16. 00 to $28. 85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requireme.

Read the full job description and apply online on the recuiter's web-site

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