Sr Technical Support Analyst

ACI Worldwide
US - Nebraska - Omaha
November 11, 2024

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

As a Sr Technical Support Analyst you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!

Job Summary

ACI Worldwide is seeking for a Technical Support Analyst to provide our customers with outstanding software application/system support. The individual will be working with complex software systems and will be responsible for reproducing reported issues and applying diagnostic analysis to provide problem solutions. The ideal candidate will have excellent written and verbal skills and will be comfortable leading technical discussion and speaking with confidence in customer facing engagements as well as with internal technical teams. A strong work ethic, flexibility and technical skills to provide basic to mid-level customer support are essential to success. This opportunity offers the potential for substantial professional growth in terms of skills and technical knowledge and working with a world class organization in the growing area of payment processing. The ability to work during US business hours, between 9:00 AM - 6:00 PM CT, Monday through Friday and provide rotation on-call hours during evenings and weekends is a requirement.

Required Experience and Capabilities:

Fluent English is Mandatory, to attend Global Support
Strong in LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems, being able to run commands and scripts to troubleshoot issues.
Experienced with working with JAVA as an application support or developer level where you, troubleshooting application logfiles.
Knowledgeable in TCP/IP networking
Database experience, specifically in ORACLE and Postgres
Proficient in the use of online and remote-connecting software (MS Teams / Cisco Webex)
Demonstrate ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues
Demonstrate leadership during customer engagements and drive teams towards identifying solutions
Excellent time and task management skills
Excellent written and verbal communication skills
Able to work in a professional office environment
Applicants should be proficient in a voice-chat environment, using a headset with microphone
Able to adhere to internal documentation requirements and time tracking
Understand and adhere to all corporate policies including but not limited to ACI Code of Ethics and Global Information Security.

Desirable Skills & Qualifications

3+ years customer service experience in a helpdesk environment
2+ years of Level 3 technical support experience
Desirable Skills - understanding and working knowledge of
- IBM Message Queue (MQ)
- IBM Websphere (WAS)
- IBM AIX
- Fedwire Funds Service standards and messaging
- SWIFT FIN & gpi global standards and messaging

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at *** Job ID (Requisition #14420)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally
• LI-LF1
• LI-Hybrid

About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

Read the full job description and apply online on the recuiter's web-site

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