Public Safety Dispatcher - Part Time

Omaha Housing Authority
US - Nebraska - Omaha
December 11, 2024
Government

Join Our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a dynamic professional to provide security dispatching support for our properties and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Our Core Values

Teamwork: We work together to achieve our goals.
Welcoming: We create a supportive and inclusive environment.
Actively Listen: We focus, clarify, and communicate next steps.
We Build Trust: We do what we say we will do and assume good intent.
Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
De-Escalation: We manage conflicts calmly and effectively.
Exceptional: We strive for excellence in all we do.
Self-Care: We believe in the well-being of our team and ourselves.
Share Power: We empower each other and our community.

Why Work with Us?

We offer a comprehensive benefits package that includes:

17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5. 5% match and 457 compensation plan

Salary Range

$15. 73 - $22. 39 per hour

Job Function

The Public Safety Dispatcher position is a Public Safety responder that involves receiving emergency and non-emergency requests for assistance, remotely observe property locations within the zones to investigate and identify ongoing issues within the properties, determines nature/urgency of calls received, initiates Public Safety or other emergency personnel action and maintains close contact with field units to monitor response issues needed. The Public Safety Dispatcher will observe cameras at length while reporting issues to the Public Safety Manager.

Essential Functions

Receives and responds to emergency and non-emergency calls including calls from residents, public, and staff.
Monitors and coordinates Public Safety activity and assignments via radio frequencies, phone, and/or computer. Maintains status and locations of Public Safety personnel and assignments.
Processes and evaluates information received, prioritizes calls, and dispatches required units and/or agencies.
Utilizes technology such as computers, radio systems, telephones, fax machines, and other communication equipment.
Tend to video surveillance for the entirety of shift.
Remotely observe video footage to identify any ongoing issues reported by staff or tenants.
Bookmark and download footage related to incident reports entered.
Be able to communicate with local authorities and team members if there are security breaches
Creates and maintains logs and spreadsheets of Public Safety communications activity for management
Exhibit excellent decision-making skills while reviewing and/or monitoring locations.
Complete internal incident reports for all incidents observed and reported by OHA staff and forwards completed reports to the Public Safety Manager.
Communicate all concerns to the Public Safety Manager of any health and safety improvements at residential locations.
Maintain professionalism while working with internal and external customers
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Additional Responsibilities

May require rotating shift assignments.
Perform other duties as assigned by management.

Qualifications

High School diploma or GED required. Must have a minimum of two (2) years' relative experience, or any combination of education, training, and experience that provides the required knowledge and abilities.
Must have high attention to detail.
Visual acuity is required for observing video and analyzing reports.
Possess skills in multi-tasking and coordinating simultaneous activities.
Must have the ability to think clearly and act quickly in emergencies and be able to work independently and prioritize multiple demands. Must have the ability to complete assignments and projects under a variety of conditions and time constraints.
Requires a considerable degree of initiative and independent judgment with procedural boundaries in responding to a variety of emergency and non-emergency situations.
Excellent verbal and written communication skills.
Must be computer savvy and comfortable with multiple computer programs and set-ups.
Experience with using a two-way radio and telephone equipment. Possess skills in operating a variety of communications equipment effectively.
Must be able to operate a motorized vehicle.
Must maintain and possess a valid motor vehicle license and a good driving record. Must be insurable under the OHA auto insurance plan.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.

Abilities

Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

Computer
Telephone/Smartphone/Cell Phone
Two-way radio
Copier
Calculator
Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national .

Read the full job description and apply online on the recuiter's web-site

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