Pharmacy Technician - Fulfillment

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.

HIRING BONUS: $2,000*

Not a pharmacy technician yet? Join our team through our Pharmacy Technician Apprenticeship program! Enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify.

• Monday-Friday (no weekends)
• Hours: 8 am to 7 pm CST (varied shifts - to equal 40 hr. work week)
• Six paid holidays
• Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.

• Under the supervision of the pharmacist, assists in pharmacy practice in accordance with state, federal, and Company policy.
• Operates pharmacy systems and software to obtain patient and drug information, process prescriptions, and perform other necessary functions on the system per policies and regulations.
• Reviews and researches invalid prescriptions to determine needed information.
• Contacts the provider or patient to obtain accurate information to continue processing the prescription.
• Triage and resolve issues or concerns relating to invalid prescriptions, inability to take medications, and issues to the appropriate team (i. e. , PA, appeals, funding, COB, clinical).
• Contacts insurance or payer to verify that prescribed medication coverage is within defined perimeters.
• Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides, and other approvals.
• Enters patient, doctor, insurance, and prescription information quickly and accurately into the computer system and processes the claims for adjudication to determine coverage issues.
• Investigates patient insurance benefits and other supplemental payer information to minimize out-of-pocket expenses; advocate on the patient's behalf to identify and assess reimbursement coverage options for those with insurance.
• Process prescriptions from intake to order completion.
• Maintains knowledge of Company loss prevention techniques.
• Completes assignments and works on special projects as assigned.
• Stays current with industry practices that relate to job responsibilities and integrates them.
• Immediately reports prescription errors to the pharmacist on duty and adheres to Company policies and procedures.
• Handles telephone calls that do not require the personal attention of the pharmacist.
• Processes manual claims for third-party program prescription services and performs other clerical duties as assigned by the Pharmacy Manager.
• Builds rapport with coworkers, internal customers, and other departments to promote the highest customer service and a positive company image.
• Follows drug manufacturer REMS program requirements for limited distribution of drugs.
• Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed the Policy and Procedure manual.

• Responsibilities will include document routing of new referrals, refill prescriptions, and new prescriptions on existing patients via the portal, e-mails, fax, etc.
• Assists with obtaining refills on expired prescriptions as needed.
• Use workflow software to record incoming and outbound contact attempts with patients, doctors, and insurance companies.
• Records the receipt of prescriptions, chart notes, and insurance information.
• Documents dates and times received and any applicable authorization or pharmacy referral information. Appropriately attaches documents to the electronic health record of the patient.
• Works closely with Fulfillment Pharmacist to provide a team approach to assisting existing patients with their new or refill prescription needs.
• Prints packing slip, customer receipt, and prescription label after review.
• Perform duties such as ordering, unpacking, checking, and storing shipments of pharmaceuticals and supplies, processing claims for shortages/overages and damages in shipments, and returning outdated and overstocked merchandise.
• Pulls medications, counts, and fills prescriptions. Compounds non-sterile prescriptions accurately.
• Corrects lot numbers in the computer system to reflect drug dispensed (as required), and logs lot numbers in perpetual inventory books for designated medications.
• Maintains pharmacy temperature and humidity logs in the pharmacy area.
• Assists with inventory counts as needed.
• Assists customers with picking up medications.
• Cleans counters and equipment and performs trash removal duties as needed. Utilizes pharmacy workflow software to electronically track prescriptions.
• Monitors pharmacy for adequate stock of medications and supplies.
• Performs shipping duties as needed.
• This is an office-based position.

• Proficient with MS Excel, Word, and Outlook
• Understanding of insurance verification and online prescription adjudication Strong oral, written, and interpersonal skills
• Self-initiative
• Demonstrated ability to meet tight deadlines
• Ability to work with all levels of internal management and staff, as well as outside clients and vendors

• High school diploma or equivalent

• Current unrestricted state pharmacy technician registration/licensure
• National or state pharmacy technician certification per applicable State Board of Pharmacy requirements

• In an 8-hour day, the employee may be asked to lift/carry 35 lbs.
• In an 8-hour day, the employee may stand/walk for approximately 7 hours.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. , and traverse conferences, meetings, and remote events.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.