Guest Services Event Staff-Part-time- Liberty First Credit Union Arena

Oak View Group
US - Nebraska - Omaha
January 15, 2025
Hospitality

Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

This role will pay an hourly wage of $13.50.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue
The

Liberty First Credit Union Arena , formally known as the Ralston Arena, is an arena located in Ralston, Nebraska, a suburb of Omaha, Nebraska. It serves as the home of the Omaha Lancers of the United States Hockey League and the Omaha Beef of Champions Indoor Football.

Responsibilities
Event Staff Team Members provide great customer service to patrons attending events at

Liberty First Credit Union Arena . Such positions include but not limited to:

Ushers-

Serve as the liaison for your assigned seating section(s)

Proactively monitor for and report fan code of conduct issues and maintenance concerns

Greet guests and check their ticket as they enter their seating section, direct them to their designated seats

Ticket Takers

Greet guests as they enter the building and provide directions and information as needed

Scan guests' tickets with a smile and friendly greeting

Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed

Greeter/Access Control

Smile and greet guests as they approach the restricted area

Check guests' tickets to ensure they have access to the designated area

Excellent customer service and verbal communication skills. Attention to detail; ability to work with accuracy under pressure.

Ability to maintain a positive and respectful attitude.

Ability to stand or sit for an extended period of time, walking (including stairs)

Be able to work a shift that will range from 4-9 hours

Ability to interact with a variety of people of all ages with diverse backgrounds

Be flexible and ready to work any other duties as assigned

Qualifications

Experience in a hospitality or entertainment environment is preferred

You must love working with and helping people.

Ability to stand for long periods of time.

You must be able to maintain a POSITIVE attitude while handling difficult situations.

Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people , improves our

service , and raises our

excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ('protected class') including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Read the full job description and apply online on the recuiter's web-site

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