Customer Success Manager

Quantum Workplace
US - Nebraska - Omaha
January 11, 2025

Make Work Better Every Day

Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success.

Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.

Check out our 2024 Employee Engagement Survey Results (yes, we use our own software):

• 97% response rate

• 82% overall favorability

• 96% favorable on the item "I feel accepted by my immediate coworkers"

Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through thisvideo!

What's the Opportunity?

A Customer Success Manager's primary role is to establish and maintain trusting relationships with customers to ensure they maximize the impact and value of our partnership. To do this, the role requires someone who understands the business workflows and needs of their customers, helps customers define success, leads strategic conversations, effectively negotiates software subscription-based contracts, and manages the overall customer relationship. As the CSM, you will focus on building long-term relationships while helping customers meet their objectives and recognize key results.

You will:

Take ownership of the overall customer relationship including retention and expansion of your assigned customer accounts
Renew customer contracts, introduce value-added products and services, and carry renewal and expansion revenue quotas
Develop in-depth knowledge of Quantum Workplace's software and how it solves business challenges
Deliver and communicate business impact for our customers throughout the customer lifecycle, bringing valuable product, industry, and job-related insights to our customers that help them achieve their goals
Act as the trusted partner for the customer on best practice use-case and product functionality, using your product knowledge to inspire customers
Advocate for the customer by taking their feedback and sharing it with other departments to improve sales effectiveness and product innovations that impact the customer experience
Consistently contribute towards the development of a strong team environment by upholding high work standards, growing and applying your sales knowledge, and updating and sharing your knowledge about the market
Follow and innovate our customer success processes and work as a team to implement the improvements
Engage with the customer through operational touch points
Lead Executive Business Reviews with customers to report on partnership progress, provide recommendations to the customer on how they can achieve more impact, and highlight opportunities for expanding our partnership
Conduct training and demonstrate product functionality to existing customers and demo additional tools for expansion opportunities
Identify customer advocates to assist with referrals, references, reviews and other marketing initiatives

You have:

Tangible track record of success in a customer success, account management or sales role OR Human Resources experience (and are looking to make a career change into customer success)
Dedicated to the health & delight of customers, helping them realize their intended value
Strong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problems
Ability to explain technical situations in non-technical terms
Energy and self-motivation; a team player who is a proactive and creative problem solver
Technical aptitude and ability to learn software programs
Experience working cross-functionally in a team-oriented environment - emphasizing overall success over individual responsibilities
Strong detail orientation
Ability to successfully deliver to goals while managing multiple priorities
Drive to learn and take initiative
Experience with the following systems preferred, but not required: Asana, HubSpot

Why Quantum Workplace?

At Quantum Workplace, we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values- check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.

We care for our Qwirks and their families

• Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth

• Dental & Vision: We cover 100% of premiums for employees

• 401k: We match 100% of contributions up to 4% and you're fully vested on day 1

• Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.

We seek to belong

• Employee-led Diversity Council works to create a more diverse and inclusive workplace

• No dress code - wear what makes you feel confident - BE YOU!

We invest in wellness and development

• Annual professional and wellness development allowance - conferences, books, gym reimbursements, workout equipment, and more!

• Our Omaha office has an on-site fitness center - free for Qwirk use

• Monthly manager-employee lunches for goal planning and development

• Zoo membership to your closest zoo

• Remote work stipend for 100% remote Qwirks

At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.

Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at *** or ***.

We value diversity and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.

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Read the full job description and apply online on the recuiter's web-site

Customer Success Manager

Customer Success Manager

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