What you'll bring to the team.
* Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i. e. , video conferencing, phone, chat, email)
* Generate business growth, increase client retention, and offer additional products and services
* Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
* Grow your tax expertise
Your Expertise
* Experience completing individual tax returns
* Experience working in a fast-paced environment
* Access to high speed, reliable internet
* Experience and skilled in technology (specifically MS Teams and Outlook)
* Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat
* Experience utilizing effective customer service techniques
* Analytical and problem-solving skills
* Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent
* High school diploma / equivalent or higher
* Must complete continuing education requirement and meet all other IRS and applicable state requirements
* Availability to work a minimum of 20 hours a week during peak tax season
* Skill in researching information using various tax and publication tools to understand the client's need (i. e. , IRS Publications/Instructions)
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