Front Desk Coordinator, Graylyn Conference Center

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

* Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Summary

Essential Functions:

• Manage weekly payroll and expenses to the allocated budget.

• Ensures the training of and execution of the highest level of guest service and adherence to standards.

• Serves as Key Administrator for Property Management Software system for Front Desk and related functionality.

• Oversees inventory of all Front Desk materials.

• Responsible for retail store inventory and presentation.

• Facilitates the delivery of product and service delivery to meet or exceed guest expectations.

• Efficiently develops extensive knowledge of Graylyn facilities and relevant historical facts.

• Implements procedures and policies to advance operations.

• Attends weekly Coordination meetings and disseminates the information to the staff.

• Delegate's authority to accomplish the requirements necessary for enhancing the House experience.

• Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.

• Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.

• Maintains the highest level of employee/guest relations.

• Maintains a good working relationship with all Departments.

Required Education, Knowledge, Skills, Abilities:

• One year of related experience with some supervisory experience or an equivalent combination of education and experience.

• Ability to create a captivating environment.

• Ability to learn and perform all essential functions of direct reports.

• Excellent communication skills, both verbal and written.

• Ability to make independent judgment decisions.

• Excellent interpersonal skills, including customer service skills.

• Managerial capabilities, including making schedules.

• Ability to exercise independent judgment.

• Ability to resolve conflicts among guests and or employees.

• Ability to organize space and equipment.

• Ability to interact with guests in a positive and tactful manner.

• Ability to operate computers, knowledge of Opera, and general knowledge of MS Office type suite of products.

• Ability to troubleshoot computer errors and system problems.

• Ability to multi-task in a fast-paced environment.

• Ability to give guided tours of the Graylyn.

• Valid driver's license with a good driving record; must be insurable.

• Ability to work any assigned shift/work schedule.

• Subject to both environmental conditions: activities occur both inside and outside.

Preferred Education, Knowledge, Skills, Abilities:

• Previous experience in the Hospitality industry.

Accountabilities:

• Supervises, trains and provides work direction and problem solving assistance for staff of up to 15 Front Desk Agents.

• Accountable for budget and inventory control.

Physical Requirements:

• Must be able to stand for long periods (up to 8 hours).

• Must have a valid Driver's License and be able to pass a background screening.

Additional

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.