Associate Director, Membership and Program Operations - Center for Private Business

Application Instructions:

External Applicants:
Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees:
Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

• Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Summary

About the Role

Essential Functions:

Membership Management

• Maintain and update member data and information in the Center's membership database.
• Develop and oversee new member onboarding process.
• Serve as member point of contact for membership resources, program registration or other logistical needs.
• Drive the annual member relationship review process to increase member retention, provide ongoing clarity of mission and enable prospect development.
• Manage membership-related finances (subscriptions, automated invoicing, receiving and recording payments).
• Track and report on membership revenues and programming expenses as they relate to the overall Center budget.
• Implement new membership tools and/or resources as opportunities arise

Member Communications

• Coordinate team-wide efforts to create relevant membership materials that are consistent with Center branding and DEI Every Day strategy.
• Use appropriate WFU platforms for event promotion and member communication.
• Maintain a membership calendar of activities.
• Lead the effort to grow online membership resources (member portal, resource hub).
• Coordinate the sourcing of content and distribution of vibrant membership communications that is a go-to resource for members and supporters.
• Coordinate the content and timing of social media to connect and promote Center membership and programs.

Program Operations

• In concert with Center Leadership, participate in educational program planning and ideation.
• Plan logistics and execute all educational programs and follow-up, including virtual and in-person workshops and events. In markets beyond the Triad, partner with Market Leaders on planning and execution.
• Ensure all educational programs are in alignment with the CPB's DEI Every Day strategy.
• Stewardship of sponsors who may serve as subject matter experts, moderators, and panelists.
• Create and maintain Center programming standards and protocols to ensure consistency across markets and offerings.

Office Operations

• Oversee 3rd floor operations including:
  
  • Meeting space:
    A/V, scheduling Center members in meeting space and addressing maintenance issues.
  • Floor scheduling tool, Skedda, as needed with other tenants of the floor.
  • All ongoing floor and operational needs.

Other Functions:

• Other related duties as assigned

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree with at least 3 years of experience with privately owned businesses, marketing, or related experience, or an equivalent combination of education and experience.
• Working knowledge of membership management techniques and CRM software (MemberClicks a plus)
• Working knowledge of virtual programming technology (A/V systems, virtual platforms such as Zoom/WebEx)
• Experience budgeting for, planning and executing events.
• Ability to plan, organize, and direct multiple programs and activities.
• Strong attention to detail and the ability to self-direct and organize workflow.
• Proficient knowledge in marketing and communications.
• Possesses the savviness and interpersonal skills to interact effectively and skillfully with business leaders.
• Outstanding verbal and written communication skills.

Accountabilities:

• Responsible for own work.
• May direct work of more junior staff or student workers

Physical Requirements:

Work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

Climate controlled, office setting.

Additional

About Us

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:
1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world. For more information, visit:

/about. wfu. edu/.

Wake Forest University is located in Winston-Salem, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North C.