Technical Trainer

Qualys
US - North Carolina - Raleigh
November 15, 2024

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to join us!

Responsibilities

Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
Deliver technical training to our customers, prospects, partners, and internal Qualys employees
Produce high-quality technical courseware - presentations, videos, labs
Contribute to the success of our online and self-paced training
Manage training events - onsite and virtual classroom via WebEx/Zoom
Provide product support and assist students with technical and business-related issues
Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

BSc/MSc degree or equivalent experience in Computer Science or related engineering field
Excellent written and oral communication skills in English
Multilingual a strong plus
Must have previous experience in designing and developing materials and writing assessments for technical training
Must have previous experience as a Technical Trainer
Must have experience with Cybersecurity
Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

Experienced in building complex virtual environments
Experience in creating/modifying custom scripts
Experienced in working across multiple geographic regions
Excellent oral presentation, written communication skills
Ability to execute several parallel tasks and prioritize appropriately
Ability to adapt to recent technologies and learn quickly.
5+ years of experience in delivering training, both in-person and remotely
Received training certifications as Qualys Certified Specialist within the past year preferred.
Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform
Understanding of Containers/Docker
Ability to adapt to recent technologies and learn quickly.
Must be based in Raleigh

Desirable

Knowledge and/or experience using Qualys products
Experience in certification delivery, as part of an education program
Ability to understand the impact of decisions on other areas of the business
Familiarity with external PCI scanning requirements
Understanding of compliance standards such as CIS, NIST, etc
Experienced in creating/modifying custom scripts

Experience with Adult learning theory
Experience with instructional design models

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

Read the full job description and apply online on the recuiter's web-site

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