Operations Supervisor - Move Management International Alaska

Title:

Operations Supervisor - Move Management (International Alaska)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U. S. Armed Forces, Department of Defense civilians, U. S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

About the Role

HomeSafe Alliance is seeking highly skilled and motivated household goods forwarders to assist USDOD personnel relocating to/from the United States and between overseas locations working closely with HomeSafe's global partners to deliver an excellent customer experience globally

POSITION DESCRIPTION:

• Foster a team-oriented work environment & maintain positive relationships with international suppliers including transporters, consolidators, international carriers, overseas partners, port agents, customs brokers, US based partners and other providers as required for international shipping of household goods and personal effects

• Create and maintain a team-oriented work environment & maintain positive relationships with booking coordinators, lift van associates, customs coordinators, and operations coordinators

• Manage directly the coordinators handling the designated international activity

• Liaise with Customer Care counter parts to ensure service excellence is rendered to the customers moving under the GHC whether directly or through PPM options

• Provide consolidated oversight and management of coordinators under supervision

• Monitor international operations performing coordination to ensure compliance with the GHC PWS (Performance Work Statement) requirements are met and key performance indicators are achieved or exceeded regularly. Performance is monitored through regularly updated systems reporting mechanisms that must measure performance for the following critical tasks:

• Premove processes including analysis of weight/volume estimations, move plans, and other shipment logistics requirements

• Monitor and oversee delivery of origin or destination services in CONUS and OCONUS areas ensuring quality services are rendered by providers

• Enforce origin service requirement standards that may result in changes to shipment volumes to secure the minimum required density whenever possible

• Monitor financial performance for inland haulage for loaded lift vans, crates, and/or full containers to/from US partner locations and the corresponding port of embarkation or debarkation to ensure adherence with GHC pricing requirements and report actual performance monthly to the Director of International Operations (DIOps)

• Verify and assess accuracy of transit information for the movement of all shipments from point to point in the door-to-door process and report monthly to the (DIOps)

• Develop and maintain relationships with customs brokers to ensure accurate and efficient clearance processes when non-standard clearance is required

• Manage the financial performance of the non-standard customs clearances and report monthly to the DIOps for each shipment that requires non-standard clearance and its financial impact for HomeSafe

• Oversee the system retained information for OCONUS country customs information/documentation for efficient customs clearance in the OCONUS locations

• Monitor and report regularly to assess risks of not meeting RDDs as directed by the Director of International Operations, for all shipments that may create inconvenience claims for HomeSafe. Formats and data requirements to be confirmed with DIOps.

• Evaluate and monitor financial performance for shipment accessorial services. Report to the DIOps regularly, at least monthly, all shipments that have accessorial service costs and provide a forecast for shipments that anticipate accessorial services. Reports are to be generated from the system and meet KPI requirements for the GHC PWS

• Ensure all records in the systems are available for reporting according to standard schedules

• Works directly with the DIOps and legal department to ensure compliance, adherence to FMC regulations and MARAD US flag requirements

• Interject and provide guidance and assistance as required for any service performance, or administrative issues, problems, or notable challenges to the OCONUS Supervisor/Lead or coordinators for onforwarding to the HomeSafe Safety & Compliance team

• Collaborates with the OCONUS DIOps to monitor the proficiency of origin, destination and transportation providers and recommends process improvements and training solutions to enhance the service to the client.

• Develop and implement forwarding and move management processes for the efficient performance of the coordination teams

• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• Must be a U. S. citizen due to contractual requirements

• Undergraduate Degree or equivalent experience in lieu of education

• Minimum 5+ years directly related experience in General Freight Forwarding, preferred HHG Moving.

• Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to prepare routine reports and.