NEW JOB OPENING PROJECT MANAGER IN CARY, NC, USA

Rose International
US - North Carolina - Marion
October 30, 2024
Management

• Only local candidate who can work on hybrid mode (3 days office, 2 days home). This is Project Manager- Share360 Customer Support role. Need 2-5 years of experience with Customer Servicing and Project Management. Candidate must have strong hands-on presentations skills using MS PowerPoint and compiling presentations for internal team.*

Must-Have Skills:
Need 2-5 years in customer servicing experience.
Customer service, customer-facing experience
Good communication
Proficiency in MS Office 365 (Word, Excel, PowerPoint), compiling presentations for internal teams
Attention to detail, ability to spot errors
Analytical experience

Interview Process/Shift Requirement
Nice-to-Have Skills: Presentation skills to the team.
Interview Process: First phone screen, second in-person interview.
Working Hours: Standard second shift, 11 AM - 8 PM, in the office Tuesday, Wednesday, Thursday.

Required Knowledge/Skills, Education, and Experience:
Need 2-5 years of experience in customer related role
Excellent presentation and communication skills along with effective problem solving skills and ability to work collaboratively in a team environment required.
Customer oriented and highly motivated team player with the ability to analyze complex problems and the ability to identify priorities and derive/decide the necessary action plans.
Ability to multi-task and prioritize based on impact and criticality of customer issue.
Must be knowledgeable of internal service processes and operations.
Must have excellent organizational skills with an ability to prioritize tasks and efficiently manage time.
Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Demonstrated skills in managing customer relationships
Confident working in cross-functional teams
Experience using analytical tools such as Excel to develop reports.
Project management skills.

Preferred Knowledge/Skills, Education, and Experience:
Experience in a high volume customer service environment, as well as in a technical support center operations experience preferred.
Proficient hands-on knowledge of SAP preferred.
Knowledge of Clients Healthineers service operations is beneficial.
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

Specific Requirements:
Provide an exceptional customer experience to Share360 customers in hospitals, trauma centers, emergency departments, stroke centers, pediatric hospitals, and outpatient centers.
This individual will coordinate the resources and activities within the service organization to ensure the customer experiences the full benefit of products and services available to them while reducing potential conflicts of the collaboration activities.
Act as the primary point of contact for select customers engaging in formal collaboration activities with Clients Healthineers to respond to/facilitate customer needs to the appropriate department or resource within Clients Healthineers.
Support internal and external customers by providing information, while giving efficient and courteous service, participating in investigating and resolving semi-complex problems and supporting order tracking, dispatching and scheduling

Responsibilities:
Act as a single point of contact and provide immediate over the phone support for Share360 Customers and in-house engineering partners.
Responds to inbound and outbound requests involving products and/or services.
Professionally investigates and resolves customer concerns.
Responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer's issues until completely resolved.
Work closely with cross-functional teams to ensure the customer experience is flawless
Facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations or research.
Ability to compile and present monthly reporting of problems, utilization, service history, and updates/maintenance to demonstrate value of service.
Provide general technical support for functional issues with the eVO tablet and mButler software.
Manage competing priorities.
Appropriately discusses and promotes Clients services and products based on customer needs.
Consistently maintains a positive attitude.

Key Working Relationships:
Primarily intra-organizational contacts and external contacts. Provide general guidance or train support and/or professional staff.

*Only those lawfully authorized to work in the designated country associated with the position will be considered.*

*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.*

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Read the full job description and apply online on the recuiter's web-site

NEW JOB OPENING PROJECT MANAGER IN CARY, NC, USA

NEW JOB OPENING PROJECT MANAGER IN CARY, NC, USA

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