US - North Carolina - Greensboro
December 19, 2024
Welcome to Ovation Healthcare!
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit
Job Summary
The Epic Willow Ambulatory/Specialty Pharmacy Analyst is responsible for enhancing, maintaining, and supporting the Epic Willow Ambulatory and Specialty Pharmacy modules and workflows. This role involves performing in-depth analyses of patient and staff workflows, providing informed recommendations and solutions that align with the organization's business requirements, and focusing on improving the patient experience.
Education Requirements
Preferred: Bachelor's degree with 3 years of relevant experience
Acceptable: Associate's degree with 8 years of relevant experience, or high school diploma with 13 years of relevant experience
Experience Requirements
Required: Certification in Epic Willow Ambulatory at a minimum. Will also require Willow Specialty Pharmacy or Health Planet Certification
Required: Proven experience in Epic Pharmacy build, application support, triage, and troubleshooting
Preferred: Certification in Willow Inventory
Preferred: Strong working knowledge of retail pharmacy, clinical, and/or specialty pharmacy workflows
Licensure/Certification/Listing
Valid Driver's License
Must satisfactorily complete required Epic certification testing
Must maintain Epic certifications
Essential Job Functions
Thorough understanding of Epic Willow Ambulatory and Specialty Pharmacy workflows for patient outreach, medication therapy management, prior authorization, therapy compliance, and prescription dispensing.
Collaborates with internal and external technical and end-user groups to ensure applications and third-party systems meet the organization's clinical and business needs
Maintains knowledge of new technical concepts and solutions and their application to healthcare; assists with implementation and support of third-party systems
Performs in-depth analysis of end-user department workflows, data collection, report details, and other technical issues related to design and build decisions
Conducts complex qualitative and quantitative analysis on data and information collected during application data collection/gathering
Converts/translates business and clinical functionalities into system configurations and validates workflows
Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing
Documents test results, design, change control, system problems, and internal procedures according to departmental standards
Provides technical application support, triage, and troubleshooting for complex applications; participates in on-call coverage for off-hours and application validation during scheduled downtimes
Monitors systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems
Ensures all aspects of the application integrate with other cross-functional applications used by the organization
Knowledge, Skills, and Abilities
Ability to multi-task with excellent attention to detail
Superior analytical, problem-solving, research, and decision-making skills
Proven track record of academic and/or professional success
Knowledge of business or clinical processes and workflows
Strong communication, prioritization, and follow-up skills
Willingness to address issues and take ownership, knowing when and how to escalate issues
Ability to work independently and collaboratively in a team environment
Proficiency in using a computer for tasks such as creating/evaluating workflow diagrams, testing, and creating documentation
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