This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.
• Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
• Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
• Ensures internal and external customer satisfaction at all times.
• Identifies and implements improvements to enhance customer satisfaction on a continual basis.
• Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
• Performs software installations on all desktops/laptops, and End-User devices.
• Performs software distribution tasks as required.
• Update firmware on laptops, smart phones and MFPs.
• Configure and active smartphones and tablets
• Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
• Adheres to all standards for desktoplaptop and end-user devices and software platforms utilized on the MSC Network.
• Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
• Contributes to PC Support related documentation as required.
• Performs appropriate change control procedures with regards to all PC Support systems.
• Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.
• Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support.
• Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.
• Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.
• Ensures the confidentiality of sensitive information.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ***/workforce-privacy-policy/ .
Certifications such as A+, Network + and ITIL are preferred
Minimum of 1-2 years experience in a tier 1 technical support position providing break/fix and desktop support services required.
Solid understanding of Active Directory and Group Policies.
Working knowledge of building and maintaining corporate desktop/laptop images preferred.
Working knowledge of McAfee ePolicy Orchestrator or similar product is a plus.
Working knowledge of Android, IOS configuration in regards to email.
Working knowledge of VMware virtualization is a plus.
Solid understanding of VPN, dual factor authentication, remote access, wireless routers, mobile devices and firewalls is a plus
Understanding of Internet technologies, including encryption, SSL, Browsers, firewalls, and proxies
Hands-on experience supporting Windows 10, Microsoft office 2016 suite
Experience with Software Distribution Tools such as Big Fix or SCCM is desirable.
Working knowledge of TCP/IP, DNS, WINS, DHCP, SMTP and Windows networking fundamentals.
Must have the ability to engage and work effectively with vendor resources and internal resources.
Must have excellent customer service skills related to providing desktop support.
Strong verbal and written communication and documentation skills
Well organized and an ability to resolve issues in a timely manner
Receive real-time job alerts and never miss the right job again
US - NC - NC - Penrose
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Fletcher
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Hendersonville
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Zirconia
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Flat Rock
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Mountain Home
November 14, 2024
Taco Bell - Hendersonville is currently hiring a full time or part time Restaurant Supervisor for our Hendersonville, NC location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and...
US - NC - NC - Zirconia
November 14, 2024
LATE NIGHT Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect...
US - NC - NC - Mills River
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Zirconia
November 14, 2024
Taco Bell - Hendersonville is currently hiring a full time or part time Restaurant Supervisor for our Hendersonville, NC location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and...
US - NC - NC - Dana
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Horse Shoe
November 14, 2024
Taco Bell - Hendersonville is currently hiring a full time or part time Restaurant Supervisor for our Hendersonville, NC location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and...
US - NC - NC - Weaverville
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Swannanoa
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Leicester
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Naples
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Asheville
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Penrose
November 14, 2024
LATE NIGHT Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect...
US - NC - NC - Horse Shoe
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Candler
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Mountain Home
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Tuxedo
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Etowah
November 14, 2024
LATE NIGHT Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect...
US - NC - NC - East Flat Rock
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Dana
November 14, 2024
Taco Bell - Hendersonville is currently hiring a full time or part time Restaurant Supervisor for our Hendersonville, NC location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and...
US - NC - NC - East Flat Rock
November 14, 2024
LATE NIGHT Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect...
US - NC - NC - Etowah
November 14, 2024
Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you...
US - NC - NC - Mountain Home
November 14, 2024
LATE NIGHT Team Member • Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect...