Customer Service Representative - FS

Invitation Homes
US - North Carolina - North Carolina
December 26, 2024

Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities 'home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse.

Your Role on the Team

As a Customer Service Representative - Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities:

Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Performing other duties as assigned

Your Experience Includes

High school Diploma or GED
Proven experience in customer service or administrative functions
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate:

Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Build a foundation here and apply today!

Salary Range

$16.37 - $28.38

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at ***.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

Read the full job description and apply online on the recuiter's web-site

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