Associate Director, Information Technology Solutions; School of Professional Studies

Application Instructions:

External Applicants:
Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees:
Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

• Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Summary

Essential Functions:

• Support and maintain SPS technology systems and applications, effectively identifying solutions, while ensuring consistency, security, and adherence to standards.

• Act as the primary point of contact for all technology products and services at SPS, providing troubleshooting, training, and guidance on policies and procedures to enhance user experience.

• Leverage technical expertise and project management skills to implement and support new and existing business and academic technologies that align with SPS's strategic goals.

• Identify, recommend, and implement automation and technology solutions to streamline workflows, reduce manual tasks, and improve operational efficiency across SPS.

• Support facilities operations, including the procurement and maintenance of technical and other equipment, supplies, and materials essential for SPS.

• Provide support and coordination for on and off-campus events for the School, ensuring seamless execution of all technical aspects.

• Develop, maintain, and enforce policies, procedures, and goals for information technology and facilities management in alignment with SPS's strategic objectives.

• Manage and monitor the School's equipment inventory, ensuring accurate records and efficient resource utilization.

• Collaborate with University Information Systems, other University partners, and external vendors to support the SPS information technology ecosystem.

• This is a hybrid position (Tuesdays and Thursdays on-site) based in Charlotte, NC.

Other Functions:

• Collaborate with other University and/or external partners to ensure effective and efficient operations relevant to functional area.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree in computer science, information technology/systems, or other closely related fields with five or more years of experience, or an equivalent combination of education and experience.

• General knowledge of academic technology platforms, including:
  student information systems, learning management systems, admissions systems, and/or customer relationship management systems. Understand core educational processes and associated technical solutions that support student engagement and learning.

• Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software

• Ability to analyze data, detect patterns and trends, interpret situations, investigate problems, recommend solutions or actions, and maintain controls and data integrity.

• Agile and adaptive in navigating change, ambiguity and challenges; while learning quickly, leveraging proactive problem-solving skills in a variety of situations, and displaying a flexible mindset.

• Effective at managing projects, including project planning, execution and monitoring with a collaborative and proactive problem-solving approach.

Preferred Education, Knowledge, Skills, Abilities:

• Master's degree in computer science, information technology/systems, or other closely related fields.

• Information Technology management experience in a higher education setting.

• Demonstrated proficiency with specific platforms, including Canvas and/or Workday Student.

• Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.

Accountabilities:

• Responsible for own work.

• Support development and management of budget for functional area.

Additional

The School of Professional Studies

The School of Professional Studies (SPS), located in Charlotte, NC, is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs, including certificates and other credentials, as well as relevant Executive Education courses, for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forest's current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte, where the School is located, and the surrounding region. SPS is at the frontier of what's next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community, including administration and trustees, and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of today's dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its stude.