Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Purpose and Summary:
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Staff Pharmacists play a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team.
As a Staff Pharmacist, you play a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation of all aspects within your pharmacy.
The Staff Pharmacist's responsibilities include, but are not limited to:
Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty
Supporting safe and accurate prescription fulfillment by following-and directing the pharmacy team to follow-pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following-and coaching the pharmacy team to follow-all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed
Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e. g. , COVID/Flu, Hormonal Contraception, etc. ) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues
Required Qualifications:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Essential Functions:
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus:
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients' reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning:
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
Issue Resolution:
Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
Physical Demands:
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the wai.
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