Help Desk Administrator
The contractor Help Desk Administrator will support the Federal Emergency Management Agency (FEMA) to support disaster response operations and manage temporary facility support services. A Help Desk Administrator is responsible for providing technical support and assistance to end-users within an organization. They play a crucial role in ensuring that computer systems and software applications are functioning smoothly and efficiently. Their primary responsibilities include addressing user inquiries, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Administrator : $32.69/hr
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Administrator Responsibilities Include: Receives customer assistance requests, log requests into tracking system, and assign, plan and schedule follow-up tasks
Contacts vendors to diagnose software and hardware issues or schedule equipment repairs
Provides telecommunication services with vendors, staff, occupants and non-occupants
Provide applicants with appropriate referrals to other Federal, State, and local agencies
Communicate with disaster occupants and non-occupants to discuss emergency relief services and information regarding the assistance process and disaster assistance programs
Provide the best possible level of service to applicants requiring assistance
Understands disaster assistance protocols, SOPs, and guidelines
Provide help desk services for all vendors, personnel, staff, and occupants
Adhere to Quality Assurance and Quality Control, SOPs, and Site Manager guidance and direction
Ability to use multiple types of computer systems such as laptops, scanners, and handheld devices
Ability to organize data for processing and reporting
Ability to multi-task multiple tasks at the same time
Ability to provide customer service within a difficult environment
Ability to disseminate information and ensure it is processed properly
Provide daily reports and logs to Site Manager
Knowledge of federal ADA requirements
Ability to adhere to safety guidelines, regulations, and company policies
Performs other job-related duties as assigned
Help Desk Administrator Experience, Education, Skills, Abilities requested: An associate degree with no less than 3 years of professional experience working as an Administrator preferably in a government environment.
Travel as a part of work requirements
Bilingual (English/Spanish) communication skills are not required but are preferred
Technical Knowledge: Proficiency in troubleshooting hardware and software issues, understanding computer systems, networks, and common software applications.
Customer Service: Excellent communication skills and a customer-centric approach to provide friendly and professional support to end-users, ensuring a positive customer experience.
Problem-solving: Ability to analyze and resolve technical problems efficiently, employing logical thinking and troubleshooting techniques to identify root causes and implement effective solutions.
Time Management: Strong organizational skills to prioritize and handle multiple support requests simultaneously, meeting deadlines and maintaining productivity in a fast-paced environment.
Ability to communicate clearly and effectively via oral and written means
Ability to remain calm in the midst of difficult circumstances and emergencies
Advanced knowledge of disaster services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance
Proficient in utilizing Outlook, Word and Excel; PowerPoint, and SharePoint
The ability to successfully pass a drug screen and a federal background check is mandatory
Past applicable job experience may include, but is not limited to: Helpdesk Technician, Customer Service Support, or IT Support Specialist.
Must pass pre-employment qualifications of Cherokee Federal
Company Information:
Cherokee Nation Federal Consulting (CNFC) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNFC is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
• CherokeeFederal #LI
Similar searchable job titles IT Support Specialist
Technical Support Analyst
Help Desk Technician
Service Desk Administrator
Customer Support Engineer
Keywords Support
IT
Troubleshooting
Customer Service
Technical Assistance
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.
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