Director of Student Accounts

University of North Carolina Asheville
US - North Carolina - Asheville
December 19, 2024

Posting Details

Position Information
UNC Asheville Overview
Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution's efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Position Type
EHRA Staff

Title
Director of Student Accounts

Position Number
006596

Recruitment Range
$78,000-$84,500

Work Schedule and Hours
Typical office hours are Monday - Friday, 8am - 5pm, with occasional evenings and weekends as needed to meet the needs of the department.

Full-Time / Part-Time
Full-Time

Months per Year
12 Months

Position Summary
The Director of Student Accounts reports to the Assistant Controller - Financial Operations. The Director of Student Accounts has primary oversight for the Student Accounts office that is responsible for processing tuition payments, refunds, and other financial related matters for students at the University. As part of the AVC Finance/Controller's division, the Student Accounts Office is committed to delivering exceptional support to the University and its stakeholders that is competent, approachable, reliable, empathic, and responsive. The Director of Student Accounts is responsible for embodying these values in both their actions and attitude, while also motivating their team to uphold the same standards.

Key Responsibilities: Strategic Leadership (25%):

Lead the development and implementation of policies and process improvements for billing and collections, ensuring alignment with university goals and compliance with state and federal regulations.
Guide the department's vision, planning, and goal-setting initiatives.
Supervise and manage the student accounts staff, providing training, evaluating performance, and fostering a collaborative and efficient work environment.

Operational Oversight & Compliance (25%):

Support the accuracy and integrity of student accounting, including tuition, fees, and payment plans.
Lead cash management and security protocols for cash handling and eCommerce.
Ensure compliance with Federal and State policies, safeguarding institutional assets.
Maintain knowledge of university finance, IRS, and NC Department of Revenue regulations to ensure proper financial management and reporting.
Expand expertise in university finance and student information systems, in order to efficiently leverage these systems to process data, generate reports, and inform decision-making.

Customer Engagement & Communication (25%):

Foster effective communication with students, faculty, staff, and external stakeholders to address inquiries and ensure smooth processing of student accounts and billing.
Champion high standards of customer service and resolving escalated issues.
Build and maintain strong relationships with campus colleagues to achieve collaborative University goals.

Financial Reporting & System Management (25%):

Complete fiscal year-end reconciliations, accrual journal entries, and receivables reporting in compliance with state deadlines.
Manage required tax reporting, including 1098-T forms and any additional reports as needed throughout the year.
Oversee critical reconciliations, billing table maintenance, and testing of system modifications.
Collaborate with university staff to ensure accurate financial processing and system updates.

We're eager to find a strategic thinker and compassionate leader who is ready to make a meaningful and lasting impact on the university community.

FLSA
Exempt

Required Education/Experience/Skills
Bachelor's degree with 12 credit hours of accounting coursework; or Associate's degree in accounting; or Associate's degree in business or related discipline with 12 credit hours of accounting coursework; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education/Experience/Skills
Additional years of training and/or experience, a master's degree and CPA/CMA certification are preferred. Ellucian Banner System experience is preferred.

Knowledge, Skills and Abilities

Demonstrated ability and aptitude to quickly grasp complex systems and processes.
Ability to model values of competency, approachability, empathy, responsiveness, and reliability.
Demonstrate strong management supervisory skills with the ability to innovate, motivate, organize, prioritize and execute.
Highly developed and strong interpersonal skills working with both internal and external constituents.
Ability to work in a computerized, enterprise resource system environment.
Ability to communicate effectively in writing and verbally.

Posting Detail Information
Special Instructions to the Applicant
Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Number
E0475

Posting date
12/17/2024

Closing date
01/10/2025

Open Until Filled
No

Read the full job description and apply online on the recuiter's web-site

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