IT Manager

Arkos Health
US - Montana - Missoula
January 23, 2025

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

We are looking for an IT Manager to join our team!

How You'll Make a Difference:

The IT Manager will be working on site out of our Vermont office location. This position provides technical and administrative support, using operating systems and a variety of application software. The IT Manager must maintain adequate knowledge of existing hardware and software, in order to maximize efficiency of the network.

Why Arkos?

Great Benefits!

Employer-paid Medical, Dental and vision premiums at no cost to you
Employer-paid Short-Term Disability premiums at no cost to you
Employer-paid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation and 9 days of holiday during your first year
Your Birthday off!

We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!
We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today!
Essential Duties and Responsibilities:

Oversees and executes the installation of operating systems and application software for the entire company as directed by the IT Director.
Provides continuous computer/network support relating to software and hardware problems reported by all users of the company and its' subsidiaries.
Installs new software applications or hardware on the LAN, coordinating assistance from third parties when necessary at the direction of the IT Director.
Maintains a high level of client satisfaction through effective communication and prompt resolution.
Maintains an adequate level of knowledge of operating system and application software being used to provide high level of support to all users.
Serves as an active team member to the 24/7 IT Support Team.
Maintains accurate inventory of all software.
Ensures all department receipts are submitted to the appropriate designee by deadlines to ensure accurate tracking.
Adheres to the departmental budget.
Enforces all IT department procedures at all locations.
Ensure Customer Service is timely and accurate on a daily basis
Contribute to improving Customer Support by actively responding to queries and handling complaints.
Follow up with customers to identify areas of improvement.
Provide customer feedback to appropriate internal teams. (example Development staff)
Assisting with facility requests as needed.
Qualifications and Skills:

Bachelor's degree in technology or related field preferred.
2-3 years of Healthcare IT experience.
Understanding of technology terminology.
Experience in IT management preferred.
Experience with Office 365 management and SharePoint experience a plus
Experience with Azure AD management and administration
Experience supporting both Apple and Windows devices
Network infrastructure setup, and wiring experience

Must complete ourCulture Index Survey.Take the assessment at***/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Healthis a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health

Read the full job description and apply online on the recuiter's web-site

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