Engineer - Cloud Operations

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Sr. Cloud Engineer is a hands-on position that requires the ability to plan, design, and implement technical cloud solutions. You will help combine software and systems to develop creative engineering solutions for streamlined operations. Much of our support focuses on optimizing legacy systems, deploying new infrastructure and cloud services, and reducing work through automation of legacy processes. You will join a dedicated team of professionals with a diverse set of experience and skills. In this environment, you will take a hands-on lead for the dedicated support team, supported by a larger matrixed IT organization.

Essential Duties and Responsibilities:
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscious approach.
• Perform hands on management of cloud infrastructure and automation tools.
• Document cloud architecture, security measures, and participate in client audits.
• Mentor and train other members of the dedicated DevOps team on AWS services and collaborate with other cloud support teams that support the overall organization.
• Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams.

Job Responsibilities:

• Embrace and advocate a DevOps mindset

• Troubleshoot major incidents, facilitate blameless post-mortem RCA documentation

• Work with development teams throughout the software life cycle ensuring sustainable software releases

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive corrective action

• Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscience approach

• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands

• Lead and participate in disaster recovery tests for the environments you manage

• Perform hands on management of cloud infrastructure and automation tools

• Document cloud architecture, security measures, and participate in client audits

• Mentor and train other members of the dedicated DevOps team and collaborate with other cloud support teams that support the overall organization

• Understanding cloud security best practices and work with security teams to design and implement a security plan

• Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams

• Participate in the 24x7 support coverage as needed

Minimum Requirements
• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Critical Soft Skills:

• Excellent interpersonal skills to interact with customers, peers, and executives

• Excellent organization and communication skills, both written and verbal

• Ability to multi-task and to prioritize rapidly changing client demands, in a fast-paced and deadline-oriented environment

• Ability to work well both independently and in teams

Experience Requirements:

• 8+ years of overall IT experience

• 5+ years of hands-on experience in a major cloud provider (Azure, AWS, Google, Oracle)

• 2+ years of hands-on AWS experience

• 3+ years of scripting/automation experience

• Working knowledge in scripting languages and automation tools (JSON, Python, Ansible, GitHub, CodeShuttle) with respect to managing deployment automation

• Advanced knowledge of infrastructure components (networking, load balancing, cloud services, orchestration tools, containerization, compute, and storage systems)

• Working knowledge of Windows and Unix based operating systems

• Familiarity with Splunk, AppDynamics or other monitoring tools

Experience in a client facing production support environment

Preferred Certifications:

• Cloud Certifications Desired (ranked by preference)

• AWS DevOps Engineer Professional

• AWS SysOps Admin - Associate

• AWS Solutions Architect - Associate or Professional

• AWS Developer - Associate

• SAFe Certifications Desired (not required)

• SAFe Practitioner

• SAFe DevOps Practitioner

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ bas.