System Manager of Epic Applications

System Manager of Epic Applications

Job Number: ()

Progress on your journey to success! ECLARO is currently recruiting for a System Manager of Epic Applications in the Bozeman, MT area for one of our clients.

ECLARO's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The position of System Manager for Epic Applications entails overseeing a team of Epic Certified Application Analysts.

These professionals collaborate with clinical subject matter experts to develop, refine, and maintain the Epic system using industry best practices.

Key responsibilities include independently devising and implementing solutions to address customer inquiries, challenges, and issues, while adapting to evolving priorities within the healthcare system and third-party environments.

The System Manager coordinates problem resolution within their team and escalates issues as needed.

They play a pivotal role in both the initial installation planning and the ongoing support of Epic, delegating tasks effectively to their team members.

The System Manager of Epic Applications is responsible for managing the Epic Certified Application Analysts.

These staff are responsible for working with clinical Subject Matter Experts (SMEs) to design, build, validate, test, optimize, and support the Epic system based on best practice methods.

This role is responsible for independently formulating and implementing solutions to respond to and resolve customer requests, issues, and problems, while meeting the changing demands and priorities of the health system and the third-party environments.

This role will coordinate issues within their teams and escalate as appropriate.

The System Manager Epic Applications is expected to be involved in not only the install planning, but also the long-term support of Epic and will need to be able to effectively delegate projects and tasks to the team.

Additionally, this role will manage the team resources to ensure analysis of workflows is in-depth, data collection is thorough, report details are adequate, and other technical requirements required are achieved, so the users' needs are met.

The System Manager Epic Applications will create and follow system standards related to workflow analysis, system specifications generation, proof of concept validation and sign off, system configuration, application and integrated testing, change control, training, and implementations.

Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients or families.

Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities.

Exposures:

Tasks Include Potential Exposure: Job tasks may involve exposure to:

Blood borne pathogens, such as blood, bodily fluids, or tissues.

Radiation in settings where medical imaging procedures are performed.

Various chemicals and medications used in healthcare settings.

Job tasks may involve handling cleaning products, disinfectants, and other substances.

Infectious diseases due to contact with patients in areas that may have contagious illnesses.

Responsibilities:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Client Health Policy, and other registry requirements.

Directs broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.

Ensures a collaborative departmental approach to operational planning, care / service design and development of organizational policies, which reflect the mission of the organization.

Coordinates and assists with oversight of departmental services.

Continuously assesses, measures and improves departmental performance.

Provides direct spiritual care for patients and families consistent with their cultural, spiritual, personal values, preferences, and beliefs.

Demonstrates responsible management of all departmental resources.

Demonstrates clinical / technical and managerial competency.

Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Required Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience (4+ years).

Current Epic Certification(s)

Three years' experience in Epic implementations or experience with implementing and supporting large integrated systems in a healthcare organization.

Five years' supervisory experience.

Seven years' of progressive, relevant experience (healthcare or IT).

Skills:

Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance.

Demonstrates sound judgement, patience, and maintains a professional demeanor at all times.

Ability to work in a busy and stressful environment.

Strong interpersonal, verbal and written communication skills.

Creativity, problem analysis and decision-making.

Exercises tact, discretion, sensitivity and maintains confidentiality.

Standard office equipment and computer applications; MS Office, EMR, internet applications etc.

Preferred Experience:

Current Certification (Epic, HL7, Project Management, or ITIL)

If interested, you may contact:

Lisa Pelletier

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Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.