Sr Service Rep

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The Sr Service Rep performs equipment set ups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

  • Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up
    • Instruct patient in the safe and proper use of equipment
  • Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and routing system
    • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
  • Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center
    • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
    • Responsible for equipment maintenance per schedule recommended by the manufacturer
  • Maintain company vehicle in clean and orderly manner
    • Make daily inspections and complete proper paperwork
    • Maintain established preventative maintenance schedule
  • Clean rental equipment when returned to the center in accordance with policies and procedures
    • Maintain cleanliness and organization of warehouse/storage area
  • Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
    • Follow policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
  • Work as on-call service representative evenings and weekends on an as scheduled basis
    • Frequency is determined by the center size and the number of employees available to share in the responsibility
    • Must respond in a timely manner and record information on Service Call Report
  • May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
  • Overtime may be required
  • Act as group leader for service representatives
  • Oversee warehouse operations

• DD

  • must have good interpersonal, verbal, and writing skills
  • Must be computer literate
  • Must have or be able to get a Commercial Driver's License (CDL) and be DOT qualified or DOT certifiable

Education and Experience:
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience


PHYSICAL DEMANDS:

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds.

Read the full job description and apply online on the recuiter's web-site

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