Operations Manager

Culinary Services Division (CSD), a division of Auxiliary Services, provides meals and specialty beverages for over 18,000 customers daily and is an integral part of campus life and the overall college experience.
CSD proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax.
The division is comprised of 2 residential dining halls, a commissary kitchen, several retail operations including 4 coffee shops, Chick-fil-A, the Union Market and Bobcat Grill, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery, and the Farm to Campus Program.The 2 dining halls serve over 10,000 meals per day operating a total of 7 days a week from 7am - 10pm providing breakfast, lunch, dinner, and Late Night Bites.
Specialty dinners are served multiple times a month highlighting Farm to Campus, holidays, other special events, and student/parent recipes.

Duties and Responsibilities

Reporting to the General Manager, the Operations Manager is mainly responsible for the management of the dining hall front of house operations for their assigned shift (AM, PM or Late Night Bites).

Active and responsible management of the department's financial and human resources, and inventory.

Manages full-time and part-time staff (students and temporary workers) to ensure customer needs are being met.

Performs a variety of administrative duties related to hiring, payroll, evaluations, and discipline actions.

Collaborates with the Chef de Cuisine to ensure quality control of meal production.

Ensures food production meets/exceeds all state and local food code standards.

Ensures all supplies necessary to do business are in stock.

Partners with the management team to provide a creative and pleasing dining experience for students and other patrons.

Ensures the proper maintenance and upkeep of the facilities and equipment.

Assists with implementing short and long term strategies and goals and for the operation.

Works where needed in the operation performing day to day activities.

And actively contributes to the success of the department while performing other duties as needed in support of the department's mission.

Required Qualifications - Experience, Education, Knowledge & Skills

Progressively responsible management experience in large volume food operations or an equivalent combination of relevant education and experience.

Extensive customer relations experience.

Progressively responsible experience supervising a large and diverse staff.

Demonstrated experience with food, labor, and inventory control.

Proficient experience using computers and various software packages.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Advanced degree or certificate in business, the hospitality field, culinary arts, or a closely related field(s).

Experience managing a multiple concept food service facility.

Experience working with a menu management system.

The Successful Candidate Will

Exhibit comprehensive knowledge of a large scale/high output food service operation.

Positively and professionally perform all the functions of the position while providing excellent customer service

Exhibit strong communication and interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality

Prioritize and organize workload in order to complete tasks in a timely manner with minimal supervision

Consistently exercise initiative and good judgment

Maintain compliance with policy and procedure

Exhibit accurate record keeping skills

Quickly adapt to changing priorities

Follow health and sanitation guidelines for food preparation and handling

Network and maintain strong working relationships

Demonstrate experience in facilitating change, managing conflict, and problem solving

Generate team oriented solutions to challenges facing the Food Services division

Be knowledgeable about State and Federal health and food safety guidelines.

Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.
Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Must possess a valid driver's license and meet all State of Montana requirements to operate State/University vehicles.
Please do not send a copy of your driver's license at this time.
(If the successful candidate possesses a valid out of state driver's license, candidate must obtain a valid Montana driver's license within 60 days.)

May work days, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands.

Occasional travel for work.

Occasional work outside and in inclement weather assisting with special events.

Possess an 8 hour management sanitation certification or have the ability to become certified.

Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.

Everyone is welcome to apply/interview for this position but the Culinary Services Department lacks the necessary funding to provide sponsorship at this time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
The requirements listed above are representative of the knowledge, skill, and/or ability required.

Normal office, service areas, kitchen, cooler, freezer and dock environments

Stationary and/or moving about for long periods of time

Regularly moving, transporting, and placing containers/product weighing up to 50 lbs and occasionally up to 100lbs

Regularly move/place odd shaped items while conducting business

Occasionally moving containers/product up and down stairs

Bending, kneeling, stretching and general moving about while stocking products

Gripping handles on small kitchen utensils and other equipment

Performing repetitive motions related to job duties

Regular exposure to cleaning chemicals

Occasionally work outside and in inclement weather

Work for long periods of time at a computer or on the phone

This position has supervisory duties?

Yes