A company is looking for a Call Center Lead to provide guidance and support to Call Center Assistants in a remote setting.
Key Responsibilities
Responds to routine and non-routine telephone inquiries about the company and its services
Tracks calls using a computer system and updates standard company reference documents
Trains lower-level Call Center Assistants and may assist in developing procedures
Required Qualifications
High school diploma or equivalent
Typically 3+ years of relevant work experience
Thorough knowledge of established procedures and reference documents
Demonstrated keyboard and basic data entry skills
Good verbal communication skills
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