ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Pay $55,000 - $85,000 / year
Purpose:
Manages service & delivery operations within the John Deere dealership. Maximize department return on investment by exercising disciplined expense control. Ensure internal and external customer satisfaction.
Responsibilities:
Generates repeat business and growth in service sales by efficiently and effectively processing service work as well as accounts receivable
Effectively both schedules and manages execution of service work for both internal and external customers in ways that make sure W.I.P. is at an expected level.
Collaborate with the Store Manager to develop and implement budgets, marketing plans, strategies and tactics
Coordinates customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
Ensures employees are effectively managed on a daily basis in a work environment that contributes to both high productivity and satisfaction
Reviews work orders for completeness and accuracy prior to customer billing
Manages and maintain departmental assets, including service and delivery vehicles, and non-labor sales to maximize departmental profitability
Provides input to ensure the service department is properly staffed and offers support for recruiting and hiring winning employees
Optimizes employee performance through ongoing evaluations, coaching, development, recognition, and discipline/corrective actions that consistently produce expected results
Ensure exceptional customer experiences and loyalty by proactively communicating with customers, successfully resolving complaints/issues, and following up in a timely mannER
Benefits
Employer-Paid Health/Dental/Vision Insurance
401(K) Retirement Plan with Company Match
Monthly Service Incentive
Tuition Reimbursement
Paid Time-Off
7 Paid Holidays
Employer-Paid Life Insurance
Tool & Clothing Allowance
Additional Qualifications/Responsibilities
Requirements
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Receive real-time job alerts and never miss the right job again
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