Reports to: Store Manager
As a Shift Supervisor, you will be part of the store's management team. You will supervise store personnel, open the store and be the key holder/supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors/customers, help address complaints/challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness.
Responsibilities and Duties:
As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store.
Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws.
Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus
Qualifications: Must be at least 21 years of age
Excellent interpersonal customer service skills with a high level of diplomacy
Above average written and oral communication skills
Ability to set priorities, meet deadlines and multitask while working on a team or independently with minimal supervision
Ability to identify opportunities, recommend solutions, make or influence decisions
Physical Skill Requirements Lifting and carrying up to 10 pounds
Pushing and pulling 4-6 pounds or force
Standing 80% of the time
Repetitive use of the hands -70% of the time
Reaching overhead -20% of the time
Pushing and pulling -30% of the time
Bending and crouching -40% of the time
Grasping items with hands -70% of the time
Position Qualifications: Ability to work in a fast paced environment
Ability to communicate with floor supervisors and co-workers
Demonstrated ability to meet deadlines
Ability to stand up at least 8 hours a day
Ability to lift up to 50 pounds and push/pull up to 100 pounds when necessary
Certification on packing machine and/or forklift
Ability to speak conversational English
Adhering to company attendance requirements
Education and Experience: High school diploma or equivalent
1 year of supervisor experience
2 years in retail management preferred
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