Role :- L2 Desk side support
Location :- Oxford, MS(onsite)
:-
L2 Desk side support Responsibilities
§ Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
§ Use diagnostic tools to troubleshoot problems associated with network
§ Connectivity, and workstation hardware/software
§ Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
§ Installing Printer drivers, IP Printing/Cloud Printing
§ OneDrive Setup and migrations w/ OneNote Cloud Sharing
§ Attempt Data Recovery on failed systems
§ Troubleshoot Encryption issues
§ Troubleshoot Password issues
§ Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
§ Windows / Mac LAN / WAN connectivity troubleshooting
§ Ready and assist with video conferencing equipment
§ Networking - Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
§ Take ownership and responsibility of queries, issues and problems assigned to
§ the Desktop Support Engineers
§ Escalate issues and involve experts wherever required in order to resolve issues
§ as quickly as possible.
§ Ability to maintain composure with challenging customers
§ Cell support - tech setup/troubleshooting of cell phones (non mgmt. included)
§ Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
Thanks & Regards
Sameer Ahmad
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Phone: *** Ext: 143
E-Mail: ***|Website: ***
Linkedin: /in/sameer-ahmad-031a0b185
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