Manager, Customer Care Mississippi

CareSource
US - Mississippi - Ridgeland
December 16, 2024
Customer Services

Job Summary:

The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.

Essential Functions:

Ensure quantitative and qualitative objectives are used to meet performance objectives
Manage staffing and scheduling functions
Compile reports and departmental communications
Participate in strategic planning and recommendation of action plans
Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
Lead/participate in strategic department/company projects
Recommend process improvements
Maintain positive relationship with internal and external customers
Perform any other job duties as requested

Education and Experience:

Bachelor Degree in business related field or equivalent years of experience required
Minimum of three (3) years of previous management/leadership experience preferred
Previous experience in an HMO environment or related industry preferred

Competencies, Knowledge and Skills:

Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of Medicaid
Familiarity of healthcare field
Strong management skills
Strong collaboration and conflict resolution skill sets
Proven leadership with the ability to build relationships, collaborate and influence at all levels
Ability to work in a fast-past environment
Attention to detail
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional written and verbal communication skills
Ability to work independently and within a team environment
Effective active listening and critical thinking skills
Display a customer service, member-focused orientation

Licensure and Certification:

None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Compensation Range:
$71,820.00 - $114,840.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):
Salary

Organization Level Competencies

Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

Read the full job description and apply online on the recuiter's web-site

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