Job Title: Employee Relations Coordinator Department: Human Resources Reports To: Employee Relations Manager FLSA Status: Non-Exempt
Position Summary: The Employee Relations Coordinator is responsible for supporting the Employee Relations function within the Human Resources department. This position contributes to creating a productive and supportive workplace by assisting in various aspects of employee relations, compliance, and engagement initiatives.
Key Responsibilities:
Employee Relations Support:
Serve as the first point of contact for employee concerns, questions, and complaints providing guidance and assistance as needed.
Conduct preliminary inquiries into employee relations, issues, claims and grievances to gather relevant information and assess next steps.
Coordinate with the Employee Relations Manager on the resolution of escalated issues.
Assist in the interpretation and communication of HR policies and procedures to employees and managers.
Promote adherence to workplace policies and company standards through clear communication and guidance.
Manage the processing of unemployment claims, gathering necessary documentation, and responding within deadlines. Assist management and attend unemployment hearings, as needed.
Review background checks, work with applicants on obtaining necessary documentation, such as court dispositions, and collaborate with Employee Relations Manager to determine hire eligibility.
Talent Management
Assist in managing new hire orientation to ensure new hires are well informed about company policies, culture and expectations.
Assist in the management of onboarding programs to ensure new hires are properly trained and prepared for their roles.
Participate in organizing and supporting employee engagement activities to foster a positive workplace environment.
Assist with the development and management of training and development programs, including managing the organization's online Learning Management System.
Provide Generalized HR Support
Provide general administrative and operational support for the Employee Relations function.
Assist with other HR functions, such as benefits or recruitment, as needed.
Qualifications:
Education and Experience:
2 years related experience in employee relations or HR support roles. A bachelor's degree in Human Resources or related field is preferred.
Skills and Competencies:
Strong written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Excellent problem-solving skills and attention to detail.
Proficiency with HRIS systems and Microsoft Office Suite.
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